Reliance Infocomm — not able to connect to internet

Address:

500088

Hi team,

My jio no [protected] is not able to connect to internet saying that issues are with jio network in area of singapore township pocharam hyderabad telangana.

Customer support told to wait for 60 days for resolution. Can you pls tell how you are validating that a customer can wait for 60 days for resolution of any issue when he had already paid for the services.