Reliance Infocomm — prepaid recharge

bajikolah

from Mumbai, Maharashtra

Address:

Kanpur, Uttar Pradesh

I had sought recharge of rs 310/- on 01.09.2017 for my wife's mobile no. [protected] which had failed but my account with the bank was debited through net banking. The transaction no. Appearing is[protected]. I had mailed twice on 13.09.2017 and 19.09.2017 seeking refund of the amount but have not received a response to my emails. I would once again request to kindly look into the matter and instruct my bank to refund the recharge amount of rs 310/- for the failed transaction at the earliest. The connection is in the name of mrs niloufer b. Kolah

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Oct 07, 2017

Updated by bajikolah After lodging complaint yesterday, I received a phone call from so called representative of your company who asked for all the details of my Debit Card through which I had made the failed recharge, he went up to limit of generating a OTP and asked me to inform the same which I declined. After a few minutes I again received another call from some calling executive who again asked for all the details with a promise to refund the amount claimed immediately. On completing all the required formalities when he entered OTP he informed that my card was blocked. How???. Very poor service. Please let me know as to how would get my refund of Rs 310/-