[Resolved]  Reliance — Irresponsible high authority

Address:

Kolkata, West Bengal

Respected Sir/mam

I MR.ALAM HUSSEN an user of Relaiance no [protected] are fad-up with this company and now I am going to Port out from this company to another and My port out number is already generated that is EK216164, because due to a small problem the company's Appellate officer and 198 executive are fail to provide me a proper resolution.

I have recharged my number with Rupees Fifty Two (52) via online using Reliance communication on 11th July 14 on 03:45 pm. As per the plan I was entitled to enjoy All Local calls at 1.2paisa/2sec for 180 days.
But after recharge I received a message from Reliance stating that " Enjoy R2R 1.2paisa/2sec n other 1.4paisa/2sec for 90 days only".

On same day(11th July 14, at 03:54 pm) I spoken to the customer care -198 to regarding this issue but they can not provide me a proper resolution & also not register my complaints. AND DISCONNECT MY CALL


As per Customer Care plan is revised but website is not updated. On same day I call to Appellate for proper resolution and they Raised a SR no[protected] and assured me to help within 2 working days but after 1 day I got a SMS from company that SR has been closed.
On same day I called to 198 for better information and they inform me nothing benefit provided by the company, again I called to Appellate for same issue and they also take a SR no[protected] and assured me to help within 2 working days. After 2 days I can not find any SMS or call from company and I call again to Appellate today[protected] and talking with Miss. Debosree and she Inform me that your account has been credited with further 90 days and the call rate is 1.2paisa/2sec for R2R and other 1.4paisa/2 sec for 180 days after keeping me 30 minuts hold.

I asked to them to raised another SR for proper benefit, but she took me on hold for 6 minuets and disconnected my call.


The company also BAR my call to 198, Now I am unable to call 198.

For this RS-52 I lost 79/- or something rs to talk with Appellate but no proper JUSTICE find till now.

So I m leaving this Company


THANKS to all the Reliance team.