Reliance Jewels — bout my chain I ordered

Address:

Jivan vihar telibandha, 492001

I want you to notice about my issue.., i have given an order for a mala in the month of nov. Still it is not prepared and no one is being responsible for it. No one is helping for the issues. I already have given my gold for the same. It's been 3months i haven't received any call or message from the store. When ever i call they say the concerned person is not available