Reliance Jewels — jewellery

Address:

Second Road, Darjeeling, West Bengal, 734001

I had purchased an article 18k-s-bangle oval bearing article code no sku2287201 as per your invoice no ax845718in003410 dated 17.02.2019 from your reliance jewels outlet at siliguri. As per the policy there is an exchange policy of product within seven days of purchase with full value. I approached the outlet at siliguri toady dated 23.02.2019 (Before completing seven days of purchase) but they out-rightly denied us the exchange offer. They alleged that that the product has been damaged and deshaped. They also alleged that you must have hit the article into some hard surface due to which this has happened. We haven't used the article after purchase and it is kept as it is as was packed. Not the question arrise that either the product offered by them are either of very poor quality which automatically gets reshaped as claimed by their sales person or the sales person are deliberately deceiting us and denying us our right. We reretiate that we have been deceit by the outlet and we request you to provide us justice.
Regard
Nandira agrahari