Reliance — Jio sim not activated

Address:

Sri Ganganagar, Rajasthan, 335001

Dear customer,
Thank you for choosing jio. We have received your application for new connection. Your order number is no0000072xb4.
Thank you,
Team jio
This messege is come on 9 septmber but my sim not activated yet my jio no. [protected]
Plz activate sim
I buy my jio sim on 25 augest
When i go to retailor they not take any major action on it