Reliance Life Insurance — Loan on policy

Address:

Pune, Maharashtra, 411014

Hello Team, My name is Ujjwal kumar. Four month ago I got call from Reliance Finance person name is Ritu Agarwal (mobile no +91-[protected] & +91-[protected]), Sachin Sharma(mobile no +91-[protected]) & Abinash(+91-[protected]) .They asked me are you looking personal loan I told yes because I was looking personal loan for my previous debt & business purpose. They told me that If I take reliance Guaranteed Money back policy then I will get loan 15 Lack with 4.9% interest against that policy from reliance finance. He told if you will spend Rs.99999for policy premium so reliance finance will provide you Rs.15 lac loan at 4.9% Interest for 15 year because policy time is 15 year & they will deduct final amount from my matured amount. It was good plan for me after some verification I have taken policy. My Policy No. is 52272152. Ritu told me when Reliance Life Insurance call you for verification and ask you that have you got any offer for loan, credit card etc. then you have to say no and i am taking policy for tax saving so i did same. Then Ritu told me when you will get policy document than we will start your loan process. I got my policy document on july 2015 & confirmed to Ritu. She told me I will start your process and you will get your amount within 40 days in between they have done many process with me like online loan form filling & telephonic verification also. She is in regular touch with me . I told her again & again that I need money for return debt & they were give me assurance that we can provide you amount on time. But after 40 days they make lots of excuse. Sometimes they told me your guarantor verification is pending then I give him two guarantor number(Abhijeet([protected]) & Basant([protected])You can verify from him) they called him & take my details after 10 days they make excuse your file is in under process & it will take time. Then I told them your 25 sep is last day otherwise I will take action. On 25th of sep I continually tried to reach them but they was not picking my phone after trying two three hours one person pick my phone his name is Nisahnt choudhary, he told me there is no process for loan against policy, I was socked then he told me will arrange call for your policy cancellation after 10 mints I got call from [protected] person name is Manisha. She ask me some question and assure me your police will be cancel within 15 working days and you will get money on your account. I have to 15 working days and I didn’t get any message and confirmation. In between I continually tried to call this number but not get any response. Before 10 days I got a message from RLICOL and in this message customer care number[protected].Sudely I call this number and ask all situation. They suggest me please send mail my head customer care department they will surly help you. I want to cancel my policy as I am in real need of money and do not want to continue. Hence as soon as I came to know I reported but still my 15 days are over and reliance life insurance is telling they will look into my case and see if I can cancel the policy or not. So please reliance insurance resolve my problem because I can't run policy due to financial issue. And even I had taken loan from other sources to pay the policy premium thinking that I will get loan, but now I am totally broke and God knows what will happen If reliance life insurance will not pay my money. I want justice. I had trusted due to big brand name of reliance. I am not sure if this is reliance trick to attract people and sell their policies. If this is true then it’s not the way to play with people’s money and emotions. If you are not involved in such type of activities then I need justice and am ready to help with all the information of that active group. So please help me as I don't want this policy and I want refund of my Rs.99999/- amount ASAP. Note:-Here I am mentioning all number from where I got call. [protected] [protected] [protected] [protected] [protected] [protected] +[protected] Customer care number-[protected] Verification number-[protected] Thanks, Ujjwal kumar +91-[protected]