[Resolved]  Reliance Life Insurance Policy — Not customer oriented and no staff take responsibility to reply

Address:

Chennai, Tamil Nadu

Dear Sir,

My Name is S. Rajendhra Babu - I had taken 2 Life Insurance policies for my family from Reliance thru their Sales representative keeping the trust on the Sales Rep and Brand Name of Reliance. But it was really wrong I had gone thru too much of Harassment when there was a claim happened.

When my wife was Hospitalised i have given the Reliance Life Insurance Card to the Hospital Claim department, till the day of discharge there was no proper reply from Reliance as per the statement of the Hospital Claim department.

I called the Branch Head of Reliance Life Insurance office Chennai Mr. Sivaraman who was suppose to be customer friendly but he was not at all co-operative and he does not know the claim formalities at all.. i am really surprised that how come he has been given a responsibility of Branch Manager for Reliance Life Insurance.

After so much mental agony i had receive a email from Medi Assist TPA, i had brought my wife back home.

After a week i received an email from Medi Assist TPA stating that my Claim was Denied., i was really wondering what is the reason. same email i had forwarded it to Mr. Sivaraman of Reliance Life Insurance Chennai office and asked him to check and revt to me. B'coz i need to have a clarity on my other policies. But as on date there is no reply from him nor he is taking my phone calls..

More over i had forwarded an email to the following email id's also, and instantly i received a reply stating that within 2 working days i will get a reply.. but it has been more than 6 days, there is no reply nor a phone call from any one.

rlife.[protected]@relianceada.com,
rlife.[protected]@relianceada.com,
rlife.[protected]@relianceada.com sent a email to the

My policy details along with the email sent to Mr. Sivaram on 12th June are given below.

I hope this Consumer Complaints forum will help me to get a proper reply...


DATED : 12TH JUNE

Dear Mr. Sivaram,

As per our discussion last week during my wife hospitalization i had faced lot of challenges to get a clarity on which TPA will be handling the claims, finally on the day of discharge after following up from morning till evening i had a clarity that only Medi Assist TPA will be handling the claims of Reliance Mediclaim Insurance,

Now i am really shocked to receive the email from Medi Assist TPA stating the Denial of Claims to my personal id rather than sending it to the Hospital id,

In my Wife's Medical claim itself i have been put into mental agony by not getting the proper reply from either Reliance Mediclaim nor your entrusted TPA.,

I would appropriate reply for the denial of the claim and also for my other policies i need a correct contact details asap.

I have taken a policy for my whole family into 2 part - 1 for Self and my Elder Son and other one for my Wife and my Younger Son,

POLICY DETAILS GIVEN OF MY FAMILY

MS. SELVANAYAGI .R.
POLICY NO. 51612469
CLIENT ID[protected]
DOB : 31ST MAY 1977
VALID FROM : 22ND APRIL 2014

MR. SESHADRI
POLICY NO. 51612469
CLIENT ID[protected]
DOB : 18TH JUNE 2006
VALID FROM : 22ND APRIL 2014

MR. S. RAJENDHRA BABU
POLICY NO. 51612447
CLIENT ID[protected]
DOB : 20TH JUL 1973
VALID FROM : 09TH MAY 2014

MR. LOKESH BABU
POLICY NO. 51612447
CLIENT ID[protected]
DOB : 22ND AUG 2000
VALID FROM : 9TH MAY 2014

I hope the above policy details will be sufficient enough to check my details and the claims.

Await for your early reply.


Thanks and Regards


S. Rajendhra Babu
Mobile[protected]