[Resolved]  Reliance Life Insurance — Regarding Agent Complain & Policy Cancellation

To: The Manager, Reliance Life Insurance Co. Ltd, Respected sir/madam, Sub: Regarding Agent Complain & Policy Cancellation. I took the policy in reliance company throw AB agent. As discussed with agent, they explained about policy Guarantee money Back. I asked about short term policy, they give 7yrs & 15yrs plan, In that I select 7yrs plan.I don’t know 7yrs plan is there or not in reliance, but they give Details about 7yrs plan also, so that I selected 7yrs plan. And paid the amount Rs.12, 500 for 6months (half yearly payment).But I received the document as 15yrs plan, I'm really disappointed in that. I called that agent regarding to change the policy but not reached.20 days left, Finally I called reliance customer care regarding policy cancellation, but as per the reliance company the policy cancellation is within 15 days, So he told not able to cancel.After I reached AB agent via AB agent customer care and asked about policy mismatch, but they also told not able to cancel. Policy Details: Contract No : 51882915 Client Id : 89095498 Advisor Code No: 21993916 Advisor Name : Ab Insurance Brokers Pvt Ltd. Date : 31st Oct 2014 My Conversation Details between agent via phone call: Name : Kamalahasan DOB : 12-DEC-1986 Plan Name : Reliance's Guaranteed Money Back Policy Term : 7yrs Paying Term : 3yrs Payment : Half yearly Installment : 12, 500 Mobile : [protected] Mail id : [protected]@gmail.com But I got the Document as below Document Details: Name : Kamalahasan DOB : 12-DEC-1986 Plan Name : Reliance's Guaranteed Money Back Policy Term : 15yrs (Mismatched) Paying Term : 7yrs (Mismatched) Payment : Half yearly Installment : 12, 443 Mobile : [protected] (Mismatched) Mail id : some other (Mismatched). Kindly Check the Conversation calls between me and AB agent from the beginning calls(1st weak of Oct 2014) to verification calls. In that I clearly mentioned the 7yrs plan again and again. My Final Decision : I'm not interested to continue the policy up to 15yrs, I’m not that much capacity, so please cancel my policy and return back my money, because this is not my mistake, it’s there(AB agent) Mistake. For AB agent mistake, why I will loss my money?, so please cancel the policy and return back my money rs.12, 500.please consider this as AB Insurance Brokers complaint and Do your needful help on this. Policy Details: Contract No : 51882915 Client Id : 89095498 Advisor Code No: 21993916 Advisor Name : Ab Insurance Brokers Pvt Ltd. Date : 31st Oct 2014 Thanking You! Yours Faithfully, Kamalahasan Perumal Mob:[protected].