Reliance Mart — Misbehaviour by the staff

Address:

Udaipur, Rajasthan

Dear Sir/ Madam, This to draw your attention towards misbehaviour by Reliance Mart Staff, (Reliance Retail Limited), Lake City Mall, 1, Ashok Nagar Main Road, Udaipur, Rajsthan, 313001, on the date 7-9-14.(CIN No.001 100MH1999PLC120563). I went to the above Reliance Mart for routine shopping.As per their rule as soon as the customer make their entry within store, they have to get their purse 'locked'(using some plastic tag)by their staff(just to discourage any sort of shop lifting) and after their shopping is done, they get their 'lock' removed ( get it cut by the scissors), at payment counter, so that they can pay the money.Being a law abiding citizen I respect this gesture with utmost humility. Once the shopping was done I reached to counter, got the 'lock' cut by the lady on the counter, paid the money and started proceeding towards exit door as always. As I moved out, a reliance employee some Rita/Rekha Sood approached me and said, 'Maam, we need to check your purse'.Although I did not find any sense in this check because I had kept my purse locked till the end(till just before I paid the money), even then I readily agreed.That lady searched all the pockets of my purse.There was nothing very significant except some money, few papers and highlighter pens of three colours(which were old, used and much dry), since I am a school teacher, and I was coming straight from school. When she could not find any thing objectionable, Ms Sood retorted, 'Maam, if you are carrying such things (highlighter pens ) with you, you should get it noted by the peons, at the entrance, because we are also selling such stuff and it can be mistaken as stolen stuff. I was taken aback, because even if Ms Sood was doing her duty, where was the question of shop lifting or stealing when my purse was locked throughout? This baseless allegation was a shock and too much of humiliation for me, I argued and complained to another (probably senior) employee.He was taken aside by Ms Sood, and she murmured something to him, which I could not hear. Nothing much was done by him also in this regard. I personally consider Reliance stores as highly prestigious stores, with very well behaved, warm and cooperative staff. The way I was treated was very UNLIKELY OF RELIANCE STAFF, and was VERY VERY INSULTING AND HURTING. I hope some action will be taken in this regard against.Ms Sood. Mind it I AM A LAW ABIDING CITIZEN, I respect the law as long as it is being imposed in proper manner. With thanks and regards, Tripti Singh, 11/2, Vinayak Nagar, Near Bohra Ganesh Temple, Udaipur, 313001, Rajsthan Phon [protected]