[Resolved] Reliance Net Connect — Urgent Service Complaint of - Reliance No. [protected] ----- Complaint ID[protected] | |||
Dear Reliance Net Connect Service Provider, This is in regards to services blocked for Reliance No. [protected] from last 7 days. I have taken & paid Advance 7 month rental plan & though i have been sent bills for late payment & on top my service are be blocked every month, Due to same i am unable use the data card & service. Its been 4 days since i am fed up with calling your toll free numbers & none on you representatives are able to solve my issue, I have been spending 2-3 hrs delay. Last complaint registered on Saturday ref complaint ID[protected] & was promised that by 11pm my net will work. Today is monday nothing has working so far. Kindly note this issue & threat this a very urgent on below - 1- My netconnect to be activated right away. 2- Reliance has to pay me an compensation against my data card services not used in month of December & January. 3- Why the late pay or surcharges are been posted to my account & time again my net service are bared. It seems that your team is completely lacking in term of handling customer request & unable to deliver what all great values you are promising. I expect this to be solved this issue ASAP & should get a call of activation of my data card. Regards, Alok [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 15 Comments | |||
Comments
Very Poor Service ...Complaint of - Reliance No. [protected] ----- Complaint ID[protected] &[protected] &[protected]
Its been 7 days in row ... Nothing has done with my complaint so far...!!
Regret of buying Reliance Net Connect..!!
Its been 7 days in row ... Nothing has done with my complaint so far...!!
Regret of buying Reliance Net Connect..!!
Reliance Service, Team,
Even After writing many mails & calling Reliance call centre...!! Receiving rubbish mail & my connection not got activated...!!
On Tue, Jan 13, 2015 at 11:51 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Alok,
This is with reference to your e-mail dated January 12, 2015 for your Reliance 3G number [protected].
As per the details checked and verified in our records, service of your account is active.
The adjustment of Rs.100/- has been posted against the late payment charges on[protected] in your account and it will reflect in your subsequent bill.
Currently, the outstanding amount is Rs.103.57/- and the due date is[protected]. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the outstanding amount.
Please refer the below link for address details of Reliance Stores:
http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp
This is in response to your query regarding various modes of bill payment, the details are explained below for your reference:
Basic modes of Payments:
Even After writing many mails & calling Reliance call centre...!! Receiving rubbish mail & my connection not got activated...!!
On Tue, Jan 13, 2015 at 11:51 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Alok,
This is with reference to your e-mail dated January 12, 2015 for your Reliance 3G number [protected].
As per the details checked and verified in our records, service of your account is active.
The adjustment of Rs.100/- has been posted against the late payment charges on[protected] in your account and it will reflect in your subsequent bill.
Currently, the outstanding amount is Rs.103.57/- and the due date is[protected]. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the outstanding amount.
Please refer the below link for address details of Reliance Stores:
http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp
This is in response to your query regarding various modes of bill payment, the details are explained below for your reference:
Basic modes of Payments:
Dear Service Team,
I am using an 7 month advance rental plan & have paid all money in advance for my net connection.
Why are you posting late payment agian & agian ...!!
Due to this my data card service are been blocked every month.
Please make note of same ...& do the needful
Date: Tue, Jan 13, 2015 at 11:51 AM
Subject: <.FW.>'Reliance=[protected]' Urgent Service Complaint of - Reliance No. [protected] ----- Complaint ID[protected]
To: "[protected]@GMAIL.COM" <[protected]@gmail.com>
Dear Alok,
This is with reference to your e-mail dated January 12, 2015 for your Reliance 3G number [protected].
As per the details checked and verified in our records, service of your account is active.
The adjustment of Rs.100/- has been posted against the late payment charges on[protected] in your account and it will reflect in your subsequent bill.
Currently, the outstanding amount is Rs.103.57/- and the due date is[protected]. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the outstanding amount.
Please refer the below link for address details of Reliance Stores:
http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp
This is in response to your query regarding various modes of bill payment, the details are explained below for your reference:
Basic modes of Payments:
I am using an 7 month advance rental plan & have paid all money in advance for my net connection.
Why are you posting late payment agian & agian ...!!
Due to this my data card service are been blocked every month.
Please make note of same ...& do the needful
Date: Tue, Jan 13, 2015 at 11:51 AM
Subject: <.FW.>'Reliance=[protected]' Urgent Service Complaint of - Reliance No. [protected] ----- Complaint ID[protected]
To: "[protected]@GMAIL.COM" <[protected]@gmail.com>
Dear Alok,
This is with reference to your e-mail dated January 12, 2015 for your Reliance 3G number [protected].
As per the details checked and verified in our records, service of your account is active.
The adjustment of Rs.100/- has been posted against the late payment charges on[protected] in your account and it will reflect in your subsequent bill.
Currently, the outstanding amount is Rs.103.57/- and the due date is[protected]. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the outstanding amount.
Please refer the below link for address details of Reliance Stores:
http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp
This is in response to your query regarding various modes of bill payment, the details are explained below for your reference:
Basic modes of Payments:
Sooraj Pillai
Officer Customer Care
Reliance Communications Limited
Dear Sooraj,
Please be informed that i am still unable to use my data card till date, All this inconvenience has been caused due to posting of additional charges in my account from your billing department.
I do not agree with your statement that you are not going to compensate or give me the additional free data usage against the days where my service were blocked due to an mistake made from you end.
If you consumer bill payment gets delay for one to day you always charge late fee then why don't you refund or give additional data usage against the days since my net connect service are blocked.
Also Given the status of your complaint ref[protected] &[protected] &[protected]
If you are unable to process this from your end please share the Phone & Email contact of your higher authority with me so that can discuss with them.
Its been very poor response from your service team in handling & solving my issue.
Regards,
Alok
On Thu, Jan 15, 2015 at 1:06 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Alok,
This is with reference to your e-mail dated January 14, 2015 for your Reliance 3G number [protected].
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
As per service request ID:[protected], you have been charged correctly for the statement period[protected] to[protected].
Hence, we are unable to process your request for waiver.
Also, note that the adjustment of Rs. 100/- has been posted twice in your account dated 09-01-15 and 14-01-15 respectively and currently the outstanding amount in your account is Rs. 3.57/-.
The services of your number are active.
Further, if you have any concern we request you to write to us.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Sooraj Pillai
Officer Customer Care
Reliance Communications Limited
Officer Customer Care
Reliance Communications Limited
Dear Sooraj,
Please be informed that i am still unable to use my data card till date, All this inconvenience has been caused due to posting of additional charges in my account from your billing department.
I do not agree with your statement that you are not going to compensate or give me the additional free data usage against the days where my service were blocked due to an mistake made from you end.
If you consumer bill payment gets delay for one to day you always charge late fee then why don't you refund or give additional data usage against the days since my net connect service are blocked.
Also Given the status of your complaint ref[protected] &[protected] &[protected]
If you are unable to process this from your end please share the Phone & Email contact of your higher authority with me so that can discuss with them.
Its been very poor response from your service team in handling & solving my issue.
Regards,
Alok
On Thu, Jan 15, 2015 at 1:06 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Alok,
This is with reference to your e-mail dated January 14, 2015 for your Reliance 3G number [protected].
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
As per service request ID:[protected], you have been charged correctly for the statement period[protected] to[protected].
Hence, we are unable to process your request for waiver.
Also, note that the adjustment of Rs. 100/- has been posted twice in your account dated 09-01-15 and 14-01-15 respectively and currently the outstanding amount in your account is Rs. 3.57/-.
The services of your number are active.
Further, if you have any concern we request you to write to us.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Sooraj Pillai
Officer Customer Care
Reliance Communications Limited
Alok Singh <[protected]@gmail.com>
6:11 PM (15 hours ago)
to rcomappellatea., Netconnect.bro., Reliance, customercare, datacard.suppo.
Dear Mr. Virender Bhandari
Reliance Communications Ltd, 1st Floor, Tower F, DLF Building, Plot No.2, Rajiv Gandhi Technology Park, Chandigarh, Punjab - 160101.
Kindly look in to the issue with data card connectivity & waiver issue.
Finally the Reliance communication team has been kind enough of sharing your number, Its been more than 2 weeks since i am unable to use my data card service & which still your team is unable to short out.
Please go through the communication history exchanged with your corporate team, Hope you will do the needful in this regards.
Thanks,
Alok
6:11 PM (15 hours ago)
to rcomappellatea., Netconnect.bro., Reliance, customercare, datacard.suppo.
Dear Mr. Virender Bhandari
Reliance Communications Ltd, 1st Floor, Tower F, DLF Building, Plot No.2, Rajiv Gandhi Technology Park, Chandigarh, Punjab - 160101.
Kindly look in to the issue with data card connectivity & waiver issue.
Finally the Reliance communication team has been kind enough of sharing your number, Its been more than 2 weeks since i am unable to use my data card service & which still your team is unable to short out.
Please go through the communication history exchanged with your corporate team, Hope you will do the needful in this regards.
Thanks,
Alok
Dear Reliance Tea,
My service of data card are not been activated.
You can understand the seriousness of issue from my below regular followup with you team.
Thanks,
Alok
From: Alok Singh <[protected]@gmail.com>
Date: Sat, Jan 17, 2015 at 2:10 PM
Subject: Re: {DWML15213464} [REPLY1] <.FW.>'Reliance=[protected]' Very Poor Service ...Complaint of - Reliance No. [protected] ----- Complaint ID[protected] &[protected] &[protected]
To: RCOMAppellateAuthority.[protected]@relianceada.com, Netconnect.[protected]@relianceada.com, [protected]@relianceada.com, datacard.[protected]@relianceada.com, [protected]@relianceada.com
Dear Reliance Team,
Please be informed that my Data Card services are been activated so far & After filing service complaint again yesterday no technician has reached to my office to check the issue.
Still the service & response has been Very Poor...!!
Hope this continuous feedback of mine help you serve your customer better.
Regards,
Alok
On Sat, Jan 17, 2015 at 12:51 PM, <RCOMAppellateAuthority.[protected]@relianceada.com> wrote:
Dear Customer,
This is with reference to your e-mail for Reliance
Mobile number [protected].
We regret the inconvenience.
As per the details checked in our records, the services
of your number are active.
Further, the waiver of Rs.200/- was posted against late
payment charges in your account on[protected] and
[protected] and it will reflect in your subsequent bill.
We have made a note of your concern and take this as a
feedback to improve our services to meet your
expectations.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Appellate Authority
Punjab
From : [protected]@gmail.com on[protected]:13:11
============================================================================
Dear Mr. Virender Bhandari
Kindly look in to the issue with data
card connectivity & waiver issue.
Finally the Reliance communication team has been kind
enough of sharing your number, Its been more than 2
weeks since i am unable to use my data card service &
which still your team is unable to short out.
Please go through the communication history exchanged
with your corporate team, Hope you will do the needful
in this regards.
Thanks,
Alok
[protected] Forwarded message[protected]
From: datacard.[protected]@relianceada.com <
datacard.[protected]@relianceada.com>
Date: Thu, Jan 15, 2015 at 5:46 PM
Subject: <.FW.>'Reliance=[protected]' Very Poor
Service ...Complaint of - Reliance No. [protected]
----- Complaint ID[protected] &[protected] &[protected]
To: "[protected]@gmail.com" <[protected]@gmail.com>
Dear Alok,
This is with reference to your e-mail dated January 14,
2015 for your Reliance 3G Number [protected].
We regret the inconvenience caused to you and take this
as a feedback to improve our services to meet your
expectations.
As per service request ID:[protected], you have been
charged correctly for the statement period[protected] to
[protected]. Hence, we are unable to process your request
for the waiver.
As requested, please refer the below details of our
Appellate Authority Details ( Higher Level ) :
Officer's Name
Address
My service of data card are not been activated.
You can understand the seriousness of issue from my below regular followup with you team.
Thanks,
Alok
From: Alok Singh <[protected]@gmail.com>
Date: Sat, Jan 17, 2015 at 2:10 PM
Subject: Re: {DWML15213464} [REPLY1] <.FW.>'Reliance=[protected]' Very Poor Service ...Complaint of - Reliance No. [protected] ----- Complaint ID[protected] &[protected] &[protected]
To: RCOMAppellateAuthority.[protected]@relianceada.com, Netconnect.[protected]@relianceada.com, [protected]@relianceada.com, datacard.[protected]@relianceada.com, [protected]@relianceada.com
Dear Reliance Team,
Please be informed that my Data Card services are been activated so far & After filing service complaint again yesterday no technician has reached to my office to check the issue.
Still the service & response has been Very Poor...!!
Hope this continuous feedback of mine help you serve your customer better.
Regards,
Alok
On Sat, Jan 17, 2015 at 12:51 PM, <RCOMAppellateAuthority.[protected]@relianceada.com> wrote:
Dear Customer,
This is with reference to your e-mail for Reliance
Mobile number [protected].
We regret the inconvenience.
As per the details checked in our records, the services
of your number are active.
Further, the waiver of Rs.200/- was posted against late
payment charges in your account on[protected] and
[protected] and it will reflect in your subsequent bill.
We have made a note of your concern and take this as a
feedback to improve our services to meet your
expectations.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Appellate Authority
Punjab
From : [protected]@gmail.com on[protected]:13:11
============================================================================
Dear Mr. Virender Bhandari
Kindly look in to the issue with data
card connectivity & waiver issue.
Finally the Reliance communication team has been kind
enough of sharing your number, Its been more than 2
weeks since i am unable to use my data card service &
which still your team is unable to short out.
Please go through the communication history exchanged
with your corporate team, Hope you will do the needful
in this regards.
Thanks,
Alok
[protected] Forwarded message[protected]
From: datacard.[protected]@relianceada.com <
datacard.[protected]@relianceada.com>
Date: Thu, Jan 15, 2015 at 5:46 PM
Subject: <.FW.>'Reliance=[protected]' Very Poor
Service ...Complaint of - Reliance No. [protected]
----- Complaint ID[protected] &[protected] &[protected]
To: "[protected]@gmail.com" <[protected]@gmail.com>
Dear Alok,
This is with reference to your e-mail dated January 14,
2015 for your Reliance 3G Number [protected].
We regret the inconvenience caused to you and take this
as a feedback to improve our services to meet your
expectations.
As per service request ID:[protected], you have been
charged correctly for the statement period[protected] to
[protected]. Hence, we are unable to process your request
for the waiver.
As requested, please refer the below details of our
Appellate Authority Details ( Higher Level ) :
Officer's Name
Address
From: Alok Singh <[protected]@gmail.com>
Date: Tue, Jan 20, 2015 at 2:36 PM
Subject: Reliance Netconnect Poor Service ...Complaint of - Reliance No. [protected][protected]/[protected]/[protected]/[protected]
To: Netconnect.[protected]@relianceada.com, Reliance Customer Care <rcom.[protected]@relianceada.com>, [protected]@relianceada.com, datacard.[protected]@relianceada.com, [protected]@relianceada.com, RCOMAppellateAuthority.[protected]@relianceada.com
Dear Reliance Team,
I am using Reliance Data Card - [protected].
Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far.
I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon.
Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected]
None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team.
Reliance team has left no option for me .
This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India.
Very poor support & service from Reliance.
Regards,
Alok
[protected] Forwarded message[protected]
From: <RCOMAppellateAuthority.[protected]@relianceada.com>
Date: Mon, Jan 19, 2015 at 11:17 AM
Subject: {DWML15213464} [REPLY2] <.FW.>'Reliance=[protected]' Very Poor Service ...Complaint of - Reliance No. [protected] ----- Complaint ID[protected] &[protected] &[protected]
To: [protected]@gmail.com
Dear Customer,
This is with reference to your e-mail for Reliance
Mobile number [protected].
We regret the inconvenience.
As informed to you earlier, the services of your number
are active.
Further, the waiver of Rs.200/- was posted against late
payment charges in your account on[protected] and
[protected] and it will reflect in your subsequent bill.
We have made a note of your concern and take this as a
feedback to improve our services to meet your
expectations.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Appellate Authority
Punjab
Date: Tue, Jan 20, 2015 at 2:36 PM
Subject: Reliance Netconnect Poor Service ...Complaint of - Reliance No. [protected][protected]/[protected]/[protected]/[protected]
To: Netconnect.[protected]@relianceada.com, Reliance Customer Care <rcom.[protected]@relianceada.com>, [protected]@relianceada.com, datacard.[protected]@relianceada.com, [protected]@relianceada.com, RCOMAppellateAuthority.[protected]@relianceada.com
Dear Reliance Team,
I am using Reliance Data Card - [protected].
Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far.
I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon.
Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected]
None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team.
Reliance team has left no option for me .
This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India.
Very poor support & service from Reliance.
Regards,
Alok
[protected] Forwarded message[protected]
From: <RCOMAppellateAuthority.[protected]@relianceada.com>
Date: Mon, Jan 19, 2015 at 11:17 AM
Subject: {DWML15213464} [REPLY2] <.FW.>'Reliance=[protected]' Very Poor Service ...Complaint of - Reliance No. [protected] ----- Complaint ID[protected] &[protected] &[protected]
To: [protected]@gmail.com
Dear Customer,
This is with reference to your e-mail for Reliance
Mobile number [protected].
We regret the inconvenience.
As informed to you earlier, the services of your number
are active.
Further, the waiver of Rs.200/- was posted against late
payment charges in your account on[protected] and
[protected] and it will reflect in your subsequent bill.
We have made a note of your concern and take this as a
feedback to improve our services to meet your
expectations.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Appellate Authority
Punjab
From: Alok Singh ([protected]@gmail.com)
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); Reliance Customer Care (rcom.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); RCOMAppellateAuthority.[protected]@relianceada.com (RCOMAppellateAuthority.[protected]@relianceada.com)
Date: Tuesday, January 20, 2015 02:38 PM
Subject: Reliance Netconnect Poor Service ...Complaint of - Reliance No. [protected][protected]/[protected]/[protected]/[protected]
Dear Reliance Team,
I am using Reliance Data Card - [protected].
Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far.
I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon.
Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected]
None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team.
Reliance team has left no option for me .
This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India.
Very poor support & service from Reliance.
Regards,
Alok
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); Reliance Customer Care (rcom.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); RCOMAppellateAuthority.[protected]@relianceada.com (RCOMAppellateAuthority.[protected]@relianceada.com)
Date: Tuesday, January 20, 2015 02:38 PM
Subject: Reliance Netconnect Poor Service ...Complaint of - Reliance No. [protected][protected]/[protected]/[protected]/[protected]
Dear Reliance Team,
I am using Reliance Data Card - [protected].
Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far.
I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon.
Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected]
None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team.
Reliance team has left no option for me .
This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India.
Very poor support & service from Reliance.
Regards,
Alok
Dear Alok,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Dear Reliance Team,
Please be informed that none of your CSA has visited/Called, me till date ...!! My net connect problem still remains same.Its been 22nd Day since i am unable to connect my data card.
Surprised that what kind of system you have in place where you are claiming that my issue has been resolved, Your response has been very poor & pathetic so far & Your team has not done nay thing to hand my complaint so far.
I expect a call from your end & techenical support to visit me by today..
From: Alok Singh ([protected]@gmail.com)
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); Reliance Customer Care (rcom.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); RCOMAppellateAuthority.[protected]@relianceada.com (RCOMAppellateAuthority.[protected]@relianceada.com)
Date: Tuesday, January 20, 2015 02:38 PM
Subject: Reliance Netconnect Poor Service ...Complaint of - Reliance No. [protected][protected]/[protected]/[protected]/[protected]
Dear Reliance Team,
I am using Reliance Data Card - [protected].
Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far.
I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon.
Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected]
None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team.
Reliance team has left no option for me .
This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India.
Very poor support & service from Reliance.
Regards,
Alok
Please be informed that none of your CSA has visited/Called, me till date ...!! My net connect problem still remains same.Its been 22nd Day since i am unable to connect my data card.
Surprised that what kind of system you have in place where you are claiming that my issue has been resolved, Your response has been very poor & pathetic so far & Your team has not done nay thing to hand my complaint so far.
I expect a call from your end & techenical support to visit me by today..
From: Alok Singh ([protected]@gmail.com)
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); Reliance Customer Care (rcom.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); RCOMAppellateAuthority.[protected]@relianceada.com (RCOMAppellateAuthority.[protected]@relianceada.com)
Date: Tuesday, January 20, 2015 02:38 PM
Subject: Reliance Netconnect Poor Service ...Complaint of - Reliance No. [protected][protected]/[protected]/[protected]/[protected]
Dear Reliance Team,
I am using Reliance Data Card - [protected].
Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far.
I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon.
Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected]
None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team.
Reliance team has left no option for me .
This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India.
Very poor support & service from Reliance.
Regards,
Alok
Dear Reliance Team,
Please do not fool us by just posting a confirmation of service done without checking from customer.
My data card problem is not shorted out by your team, It been 23rd Day since in have no access to my data card, So far none of your support team have called or visited me for any correction.
DO the needful ASSAP
Alok
Please do not fool us by just posting a confirmation of service done without checking from customer.
My data card problem is not shorted out by your team, It been 23rd Day since in have no access to my data card, So far none of your support team have called or visited me for any correction.
DO the needful ASSAP
Alok
http://nationalconsumerhelpline.in/ComplaintStatus.aspx
NCH-Consumer Complaint Status
Docket Status : Report
Back...
Docket Status As on Date ...
DocketNo [protected]
Consumer Alok Singh
CreatedOn 1/20/2015 2:52:40 PM
Sector Telecom
Category Others
Company Reliance- Telecom
ProblemTitle Connection not working / Services Barred
Complaint/QueryDetails Dear Reliance Team, I am using Reliance Data Card - [protected]. Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far. I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon. Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected] None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team. Reliance team has left no option for me . This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India. Very poor support & service from Reliance. Regards, Alok
Case Status - Open
Case Remark :
Register another Complaint...
Return to Home Page...
NCH-Consumer Complaint Status
Docket Status : Report
Back...
Docket Status As on Date ...
DocketNo [protected]
Consumer Alok Singh
CreatedOn 1/20/2015 2:52:40 PM
Sector Telecom
Category Others
Company Reliance- Telecom
ProblemTitle Connection not working / Services Barred
Complaint/QueryDetails Dear Reliance Team, I am using Reliance Data Card - [protected]. Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far. I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon. Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected] None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team. Reliance team has left no option for me . This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India. Very poor support & service from Reliance. Regards, Alok
Case Status - Open
Case Remark :
Register another Complaint...
Return to Home Page...
Docket Status : Report
Back...
Docket Status As on Date ...
DocketNo [protected]
Consumer Alok Singh
CreatedOn 1/20/2015 2:52:40 PM
Sector Telecom
Category Others
Company Reliance- Telecom
ProblemTitle Connection not working / Services Barred
Complaint/QueryDetails Dear Reliance Team, I am using Reliance Data Card - [protected]. Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far. I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon. Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected] None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team. Reliance team has left no option for me . This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India. Very poor support & service from Reliance. Regards, Alok
Case Status - Open
Case Remark :
Register another Complaint...
Return to Home Page...
Back...
Docket Status As on Date ...
DocketNo [protected]
Consumer Alok Singh
CreatedOn 1/20/2015 2:52:40 PM
Sector Telecom
Category Others
Company Reliance- Telecom
ProblemTitle Connection not working / Services Barred
Complaint/QueryDetails Dear Reliance Team, I am using Reliance Data Card - [protected]. Its been more than 20 days since i am unable to connect my data card, I have been calling your service support & filing my complaints but none of your team members have rectified my issue so far. I spoke last with Subhankar at Toll Free number on 18th Jan @2.00pm & was promised that my concern has been noted & higher authority from technical escalation team are working & will get my data card activated soon. Occasion called Reliance customer support - 6th December/29th Dec/10th January/18th January Ref Complaint IDs[protected]/[protected]/[protected]/[protected] None of technical service team has visited so far to me to check my data card nor i received any call from Reliance team. Reliance team has left no option for me . This is a ongoing issue of neglecting a consumer complaint from reliance & which is forcing to go & register this with Consumer Forum of India. Very poor support & service from Reliance. Regards, Alok
Case Status - Open
Case Remark :
Register another Complaint...
Return to Home Page...
Dear Reliance Team,
I am using Reliance Data Card - [protected].
Its been more than 30 days since i am unable to connect
my data card, I have been calling your service support &
filing my complaints but none of your team members have
rectified my issue so far.
I spoke last with Subhankar at Toll Free number on 18th
Jan @2.00pm & was promised that my concern has been
noted & higher authority from technical escalation team
are working & will get my data card activated soon.
Occasion called Reliance customer support - 6th
December/29th Dec/10th January/18th January Ref
Complaint IDs
[protected]/[protected]/[protected]/[protected]
None of technical service team has visited so far to me
to check my data card nor i received any call from
Reliance team.
Reliance team has left no option for me .
This is a ongoing issue of neglecting a consumer
complaint from reliance & which is forcing to go &
register this with Consumer Forum of India.
Very poor support & service from Reliance.
Regards,
I am using Reliance Data Card - [protected].
Its been more than 30 days since i am unable to connect
my data card, I have been calling your service support &
filing my complaints but none of your team members have
rectified my issue so far.
I spoke last with Subhankar at Toll Free number on 18th
Jan @2.00pm & was promised that my concern has been
noted & higher authority from technical escalation team
are working & will get my data card activated soon.
Occasion called Reliance customer support - 6th
December/29th Dec/10th January/18th January Ref
Complaint IDs
[protected]/[protected]/[protected]/[protected]
None of technical service team has visited so far to me
to check my data card nor i received any call from
Reliance team.
Reliance team has left no option for me .
This is a ongoing issue of neglecting a consumer
complaint from reliance & which is forcing to go &
register this with Consumer Forum of India.
Very poor support & service from Reliance.
Regards,
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications