Reliance Netconnect — Amount deducted and not get the recharge

Address:	Bharuch, Gujarat, 393002
Website:	myservices.relianceada.com/launchAMSS.do

I recharged my netconnect plus device twice of rs-999 once from freecharge and another from official reliance website.both the time my money got deducted but the recharge were unsuccessful.now i am waiting for refund and they are not doing anything.some are even saying that refund is not possible others tell me that there is no update in their system and we cant solve your issue.