[Resolved] Reliance Netconnect — Billing issue after service termination-Reliance number [protected] | |||||
Team, As per the last telephonic conversation with the representative from Mumbai, the issue was resolved quoting below email and i dont receive any email after that. But i keep receiving SMS stating still bill payment is pending. When i check with appellate authority they said it was still there. Where is the gap. Can anyone help to close the loop and get this resolved ? On Saturday, 6 August 2016 1:32 PM, "[protected]@relianceada.com" wrote: Dear Mr. Vijayan, We have gone through your email dated August 1, 2016 for your Reliance number [protected] and regret the delay in response.We tried to contact you on your alternate number [protected]; phone was ringing however, there was no response from your side.We take this as a feedback to improve our services to meet your expectations. For Billing: - Kindly note that the adjustment of Rs.1293.03/- has already been posted in your account and it will reflect in your subsequent bill.Also note that excess payment of Rs.374.18/- is reflecting in your account and it will adjust in your subsequent bill. For Termination: - As per the details checked and verified in our records, the services of your number is suspended to stop the further billing.Your request has already been registered vide Service Request ID:[protected] and same will be resolved latest by 11:00 AM August 12, 2016.Currently, there is no outstanding amount reflecting in your account.Also note that excess payment of Rs.374.18/- is reflecting in your account and it will adjust in your subsequent bill. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jan 31, 2017 Reliance Communications Customer Care's response Dear Vijayan, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications | |||||
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