[Resolved] Reliance Netconnect — Billing issue | |||
Hi Team, My reliance data card no is [protected]. I lost my data card and I'm not using it anymore. I've raised a disconnection request in the month of Apr'15 and I've paid all the due amount at that time, even after I didn't use the data card for 6 months (you can check my data for your reference). But the request continued till this month and they have charged me for all the months since Apr'15 which is not fair. I've no dongle with me anymore, so there is no data used by me then how come they go ahead and charge me for all the months. There is no response from the customer care team on my request even after several remainders and now they have raised Demand form on my name. Please justify this resolution given by your team in terms of customer service. This absolutely not my miss as your concerned team delayed on my request[protected] and dragged till date. Requesting your intervention in this and awaiting justice on my case. Regards, Vamsidhar Gare Was this information helpful? | |||
Oct 25, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jul 28, 2015 Reliance Communications Customer Care's response Dear Vamsidhar, Inconvenience caused is highly regretted. We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Aug 04, 2015 Reliance Communications Customer Care's response Dear Vamsidhar, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
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No one is trying to reach me on my phone numbers regarding this issue. My Primary no - [protected] and alt no is [protected]. The same has been mentioned in my mail trail with reliance but there is no response. Customer service team itself is not working on my issue and if again you forward my case to the same department then the issue will remains the same without any resolution.
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