[Resolved]  Reliance Netconnect — Billing of deactivated data card and request for termination of the same

Address:

400709

Data card no. [protected]

A. My data card was deactivated 2 months back and i was not informed anything about it. When i checked recently with customercare, i was told that the datacard is deactivated and i have to purchase a 4g datacard after making some payment.
(You make hundred calls to customers to remind them when they don't pay the bill. But you don't care to inform when a datacard is inactive)
B. Meanwhile, billing is going on as usual when i cant even use the modem!!!
C. When i informed customercare about the same, i was told that a waiver will be initiated (Complaint no.[protected]. The sad part is, after waiver, the bill amount was changed from rs.704 to rs.585.
D. Reliance changes my datacard plan from rs.599/month to rs.1100/month without my approval!!!
E. Now i have been charged another rs.1265 for my inactive datacard. Resulting in total due amount of rs.2050 (585 + 1265 + 100 for late payment fees) (Latest bill attached)
F. I have sent more than 10 mails requesting to terminate my connection. No response from reliance till date. (Email proof attached)

My questions are:
1. Why wasn't i intimated about the deactivation of my datacard? (Through mail or call)
2. Why are you billing for an inactive datacard? How do you expect me to pay when i can't use the service?
3. Why do you call it 'waiver" when you are still asking us to pay?
4. Why are you having a customercare mail id when you don't reply to the customers?
5. When will my datacard connection get terminated?
6. Is this how you treat a customer who has been paying all the bills regularly for more than 5 years?
Worst ever experience!!!

Visshnu ram pv
Mobile no. [protected]