Reliance Netconnect Broadband Plus — Wrong Tariff plan with the slow net speed

Address:

Coimbatore, Tamil Nadu

Dear Sir / Madam, This is Ajay chander from Pollachi would like to register a unsatisfactory complaint against the Reliance Netconnect broadband plus for their wrong tariff plan mentioned in the rcom and also for slow speed with unfair response. I've been their customer for about 4 years with the satisfactory service. My datacard no. is [protected] and i am a High speed data card customer . Recently, on 24/12/2014 i've topped it up for 999 Rs. with the unlimited high speed offer, which was supposed to be 20 gb till last month. the moment before i topped up, i read it and then done it. i was having 27 gb with my existing pack which is totally gone now and also i am recieving very slow speed @ 144 kbps which was supposed to recieve the speed only my high speed data balance gets over. secondly, i contacted the customer care via. online to clarify my validity . they told me i'm having 27gb + unlimited offer with high speed till 22 jan 2015. from 25th dec 2015 morning, i am experiencing terrible speed, when i contacted customer care, they told me, we don't have network issues in our area and they wanted me to troubleshoot it, i did that, too. even after reinstallation i did got the same slow speed, too. when i asked them again, they told me it may be because of congestion of two plans. so they wanted me to wait till 12 a.m on the same day.. next morning, ie., on 26/12 /2014, when i checked, still i am facing the same disgusting slow connection. i even checked with the customer care, they were telling me i will be recieving speed upto 3.1 mbps . i explained them clearly that i am facing this terrible issue only after my topped up. but i wasn't facing on the same day, but from the next day, i am feeling such terriblity. Now, what i wanted to be done is either i want the present 999 rs. plan to be revoked completely by technical admin and transfer me to some other equivalent plan of 849 rs. and so or else cancel the transaction and refund the payment, i will make the fresh recharge, then. i have been in the mental agony for two days, as my busines is fully irked with online . Henceforth, please consider my complaint as legitimate and take the necessary action at your convenience ASAP to resolve my issue . Enclosure : my chat transcript with the customer care and the pay bill for my payment done on 24/12/2014 through online. with warm regards, Ajay chander R/ +91- [protected] +91-[protected]