Reliance Netconnect — Complaint regarding reliance cdma 3g enabled wipod devices.

Address:	Chandigarh, Punjab, 160101
Website:	www.rcom.co.in

Hello team,

I am customer of reliance cdma postpaid no. [protected] using its 3g enabled wipod device since march 1st 2016. I bought this product in rs. 2000 and paid rs. 300 for activation to one of the salesperson named mr. Sanjeev thakur (Email: sanjeev. Sk. [protected]@relianceada.com; mobile no. [protected]) who works in reliance office located in dlf, chandigarh. While the actual device costs rs. 1699 in the official website of reliance (Refer attachment #1).

On april 29th, 2016, i got a call from reliance team saying the current cdma wipod services that i have been using is going to be stopped from may 1st, 2016. They offered me a replacement of my device free of cost with the reliance modem which isn't wifi enabled and costs rs. 1200.

To verify this, i went to the reliance office to inquire about the same where i met mr. Sunil shukla, area manager of reliance, chandigarh (Mobile no. [protected]) and a salesperson named mr. Kuldeep sharma (Email: [protected]@gmail.com; mobile no. [protected]). They confirmed the same and told me that this modem device is a temporary one which they would replace once again when the reliance 4g enabled device would be launched.

I am disappointed by the way reliance is treating its customer. I have few concerns:

1) if reliance have plan of launching 4g services and stopping all cdma services, why these people were selling cdma devices to customers (Just 2 months before).

2) till today, i didn't get any official information from reliance team that cdma devices are going to be stopped and they would be replacing my device with a temporary one (I. E dongle which is not wifi enabled, which cost's 1200 rs) and later after two months they would be replacing my device again with the 4g enabled wifi device free of cost. (As said by mr shukla and mr sharma).

3) since i have wifi needs that's why i have chosen reliance wipod device over the dongle (Which other operators also provides), now they are replacing my device with a device which is of no use for me (For 2 months), i don't understand the fact how their team is regularizing this thing (They have to provide the replacement device of the same kind, i. E user's having wifi devices must be provided with the devices which are wifi enabled)

4) i am not able to trust reliance's team or people i have met and the story they told me.


Kindly take suitable actions against reliance for dealing with their customer in such a way and pursue them to provide a written acknowledgement to their customers, regarding this, i. E my device would be replaced with 4g enabled wifi device (Within 2 months, without charging any amount) and the device (Dongle) their team is replacing with my current device (Wipod) is a temporary one.


Kindly take actions against reliance team, as reliance customer care team is not replying to any of the mails, we are sending.

As well as people on reliance toll free number are not giving any clear response to customer's query.