[Resolved]  Reliance Netconnect — Reliance Wi-Pod(PRO3)/Upload and Download speeds are not as mentioned at the time of purchase.

Address:

530040

Hello,
My name is Harsha Vardhan G and I have bought a Reliance Wi-Pod with 999/- Unlimited plan about 5 months ago. The sales person said that the modem is a RevB type and should deliver 14.7Mpbs download speed but as it is only available in Hyderabad(the PRO3 connectivity), he said that I would get about 3.1Mbps down and 1.2Mbps Up for which I was happy as that would be enough for my usage. I have already used a Reliance Modem with the 599(I don't remember the plan cost properly) plan which used to deliver 3.1Mbps down and 1.2Mbps Up as mentioned, but I had to terminate it as the amount of GB allocated in that plan was not sufficient for me. So, I believed in the guys words and took the data card. But the data card since then has been giving me 1Mbps download speed at max. and 0.5-0.7Mbps upload speeds. These speeds fluctuate not to go any higher but low. Sometimes, the speeds drop to 50KBps(download speed) too. I have complained for about 5 times in online reliancenetconnect site(live chat) and have also approached the nearest reliance store for a solution(they too JUST took my complaint and made false promises that they will solve my problem) but nothing changed. I am still getting 1Mbps and below download speeds. I don't think there is any problem with my device(either the laptop or the Wi-Pod device) as I used to get 3.1Mbps previously on the 599(or whatsoever) plan. Please look into the problem as I have taken my time in writing this and I am very furious due to your negligence towards customers complaints. Finally, I would want to get the mentioned 3.1Mps download and 1.2Mbps upload speeds.

PS: I have attached a screenshot of the download speeds that I am getting at the time of giving this complaint(with great difficulty!!!) which is also the regular speeds that I get.

My data card number: +91 [protected]
My alternate contact number: +91 [protected]
My mail address: [protected]@gmail.com