Reliance Netconnect — Wi-Pod - Never worked since Bought

Address:	Pune, Maharashtra, 411014
Website:	www.consumercomplaints.in/reliance-netconnect-reliance-wi-pod-broadband-services-c1226406

I had bought a wi-pod connection... [protected]


I was sold a new device called Wi-Pod by Reliance Sales Executive at Rs 4300 with a package of 1299 month with a speed of 4Mbps. its been 3 days since i have the device and it was connecting and providing me speed of 0.04mbps and max speed of 0.53mbps. I have made multiple calls (70+ calls in 1 hour). I spoke to a Supervisor named - Saugata from Kolkata. And he promised me an engineer last night. I called the sales man over 100 times in 1 day and he has only been disconnecting my call. I have paid 4300 rs for no internet services. Today whole day i have not even been able to connect. I have been given wrong information from Sales executive to Call Center customer service. I am tired and stressed now and need to get this picked by someone on priority. I seem to have put money in a dead services.
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I had been on phone call from 2PM - 4PM today with no solution and finally the person i was speaking to disconnected my call. Advisor name was Akash and i to suprise Reliance sends me a message to give feedback about the call also. Its such a shame. I will make sure to recommend any and everyone i know t not take any kind of Reliance services.
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I have pasted my issue on FB portal.. I am suprised that I have been asked to commercialise my issue rather than someone picking up a phone and calling me to help me. This is a PURE CHEAT BUSINESS.

I am not surprised that the company is making money.. You cheating people and this will not end up as a lasting services.

I will make all the sure each and every person i know, I would recommend them to never go for Reliance products.

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I did get a call 2 days ago stating everything should be working however it is not working. I had been telling everyone that its not getting fixed till a Technician is send home. It is fault with the device. I have been working on this platform for last 12 years and i know my work if Reliance doesn't know. I work during day and i cant answer calls. Please call me later during evening and if possible please send a Techi to fix my issue.
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Ok now i have even stopped bother and i really do want to just get my money... Reliance support calls me and asks me to go to a service center to get my device checked. When it was for sales they send a sales person home who commited that for any issues if not able to solve remotely there will be an engineer send however .. I am not suprised they are still fooling around with me. And I have a bill send to me today... " FOR MY MONTHLY USAGE" FUNNY
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I cant believe that even Consumer Forum portal is also such a shame. This was created to help customers who suffer bad experience with vendors. I am chasing this site and Reliance for last 2 months and getting no help.

Please Can you provide some help.
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