[Resolved]  Reliance Netconnect — Wrong billing and cheating customers

Address:560010

Hi ..

I am lokesh ..my number [protected], i was happy with ur 3g service, WENT to basaeweshwaranagar Bangalore store to pay my bill, reliance guy suggested me to take 4g sim, has reliance is converting their 3g to 4g, they promised me that same plan will b there after u activate to 4g, now my bill suppoesd to b 1148 rs its come 1648rs this month ..which is day light cheating to customers ..i was in 999 (40 gb unlimited plan) on that spending 1100rs for 3g data card and again 899rs for their 4g its 3000 bucks which is waste money ..so pls find a solution or pls deactivate my number has and pls refund my money which i invested on ur crap network...

Regards,
Lokesh
[protected]
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Oct 1, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2016
Reliance Communications Customer Care's response
Dear Lokesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Aug 31, 2016
Reliance Communications Customer Care's response
Dear Lokesh,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications
Complaint comments 

Comments

1. I have upgraded to reliiance 4g from my previous netconnect. My previous plan was 20GB unlimited for 999 which was changed to 5GB for 1100 without any intimation.
2. Reliance has not been sending data usage and status intimations by sms after the upgrade.
Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

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