Reliance — No proper response for complaint and no fix for the issue. (no network)

samue38

Address:

560033

I'm kalaivanan r (data card# [protected]). i had recharged for data pack of 20gb for rs999/- with a validity of 28 days for my reliance dongle pro 3. from last thursday night 23/06/2016 i am facing an issue as there is no network at all. i addressed the same to reliance rep on saturday (25/06/2016) the rep told that there is a network issue with reliance and promised me to fix the same within 2-3days. i received a sms for my complain, stating they will fix the issue within a day. i had called reliance customer service many times on update on the issue explaining the entire thing and everytime i call they gave me a promise to fix within a day.
But its already more than 7 days, today is the last day for validity but absolutely no network at all. i reached the reliance customer service my times and asked them to extend my data validity as the issue is due to reliance. i still have 14gb left on my data card which will expire today but they told they can do the same only for postpaid and not prepaid and they also told me to recharge for another unlimited data to get the 14gb data carry forwarded. i not happy at all. why should i recharge spending another rs 700 or so just for the sake of getting my data carry forwarded for which i already paid. its really bad and no proper call back from reliance every time i should call them and still get a promise until my validity gets over.

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Reliance Communications customer support has been notified about the posted complaint.

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kalaivanan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kalaivanan,

We wish to affirm that as per feedback received from our technical team, our network is running at optimum level at your location. We hope this solves your network-related issues. In case you still face a problem, do contact us again.

Regards,
Reliance Communications

Kalaivanan Samual

Hi Still no network. Please call me at [protected] after 7:00 pm or call [protected]. You can also send SMS at above mentioned numbers. I tried to call customer service team there is no one to pick my call. Even if they pick they put me on hold and no response at all. once I had to wait on call for more than 30mins as the call was on hold. Never did I received any call back except for once telling we will check on the issue but no reply. if I am not available to pick the call they can send me a text msg. Why can't the customer service rep inform me that they tried to contact me. they don't provide status on complain when I call. I should always start from the beginning still no issue or update.

its already 14days, I have 34GB unlimited data left on my data card. Please extend my validity for lost days and fix the issue at the earliest. I would be happy atleast if you give a proper response and update me on the status. Always its me who make a call and no proper response.

If you are not able to troubleshoot the issue and fix it. If reliance is not able to Fix. within 1 day Kindly refund my money back Rs 1998/- I paid to recharge both the month June and July. Hope I get a reply at the earliest. Thanks