Reliance — Pre litigation case dated - 29.04.2016

Address:	560102
Website:	www.rcom.co.in

Hi all,

Please check the email chains with reliance. After all this and giving proof that i have cancelled data cards and quality was bad. The representatives accepted that they will close the billing issue. They also took back the data cards stating it is company policy. They did not want me to have access to them as i could have proved how bad they were working. After confirming to me that no dues are pending and returning the data cards closes the issue. They have sent me this pre litigation notice.

Please see the email exchanges between enstrapp and reliance.

From: deepak gantala (Deepak.[protected]@enstrapp.com)
To: [protected]@relianceada.com ([protected]@relianceada.com)
Date: tuesday, october 20, 2015 11:20 am
Cc: supriya (Supriya.[protected]@enstrapp.com)
Subject: reliance relationship number[protected]

Hi,

We have 7 wi-pod cards with reliance. We are facing issues with data speeds and consistency of connections. We have tried to lodge a complaint with customer care on the phone. They have refused to accept the complaint. Please consider this as a written complaint and request action immediately. If the issues are not resolved in timely manner we will have to look for other options.

On 20-oct-2015, at 12:25 pm, [protected]@relianceada.com wrote:

Dear mr. Gantala,

We acknowledge your e-mail dated october 20, 2015 received at reliance customer care and regret the inconvenience caused.

Please note that we are sending your communication to (Netconnect.[protected]@relianceada.com), customer care unit of your product for further assistance.

One of our customer service representatives will respond to your query shortly.

For any queries pertaining to your product, we request you to write to above mentioned e-mail id in future.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Meenakshi chakravarthy
Officer - customer care
Reliance communication limited.

From: deepak gantala
Subject: re: 'reliance=[protected]' reliance relationship number[protected]
Date: 26 october 2015 9:50:28 am ist
To: "netconnect.[protected]@relianceada.com"
Cc: [protected]@relianceada.com

Hi all,

We have not been contacted by the reliance team. This is the third reminder that we are sending for the issues we have been facing.

From: deepak gantala
Subject: re: 'reliance=[protected]' reliance relationship number[protected]
Date: 27 october 2015 11:26:43 am ist
To: "netconnect.[protected]@relianceada.com", [protected]@relianceada.com

Hi all,

This is the fourth reminder. As we are not getting any response or resolution we would want to disconnect all the reliance cards.

Please do the needful.


From: deepak gantala
Subject: re: 'reliance=[protected]' reliance relationship number[protected]
Date: 13 november 2015 10:58:47 am ist
To: [protected]@relianceada.com
Cc: "netconnect.[protected]@relianceada.com"

Hi all,

No updates from you. We will stop paying the bills from 20th october. That was the day we requested for cancellation.

From: deepak gantala
Subject: re: 'reliance=[protected]' reliance relationship number[protected]
Date: 18 november 2015 6:25:05 pm ist
To: [protected]@relianceada.com
Cc: "netconnect.[protected]@relianceada.com"

Hi all,

We still have no updates and the internet connection is still very bad. Can we assume that you are not able to solve the issues. It has been close to 1 month since we have raised this issue. I would want a refund for this one month or i will have to take the issue to consumer court.

From: "deepak.[protected]@enstrapp.com"
Subject: re: your reliance e-bill for the month jan'16 of the relationship no[protected]
Date: 27 january 2016 11:45:23 am ist
To: reliance customer care
Cc: "netconnect.Broadband", [protected]@relianceada.com

Hi all,

We have deactivated this on the 20th of october. Please find the email trail. We will not pay any charges that are billed afterwards as agreed in the email. Please stop sending bills in the future.

From: "deepak.[protected]@enstrapp.com"
Subject: re: your reliance e-bill for the month feb'16 of the relationship no[protected]
Date: 29 february 2016 10:21:33 am ist
To: reliance customer care
Cc: "netconnect.Broadband", [protected]@relianceada.com

Hi,

I have already discontinued the service. I have emails regarding the close of service. I still keep getting bills. Please check with the other teams. This is not an active account. I have paid all bills up to date and have an email also.


From: "deepak.[protected]@enstrapp.com"
Subject: re: your reliance e-bill for the month feb'16 of the relationship no[protected] [t[protected]d7s010z887932]
Date: 29 february 2016 12:29:22 pm ist
To: "netconnect.Broadband"
Cc: [protected]@relianceada.com, reliance customer care

Sorry you have sent me an email on 20th november stating that there is no pending dues and all cards are deactivated.