Reliance — Reliance pro 3 speed issues

Address:

Chennai, Tamil Nadu

Hi, I have been facing issues with Reliance Pro 3 for the past 3 weeks. Every time I called the customer care number they told me the technical department will call back in 24 hours. They did call but only to tell me 1) To delete browser cache and it will be solved in 24 hours. 2) tower is down again 3) They suggested I visit the reliance store to check if the device is faulty. The reliance store team updated the software on the device and it seemed to work fine for a few minutes and went back to a crawls speed of 50 Kbbs at the store it self, clearly not the promised 14.6 Mbps speed or any where remotely close to it. The store guy washed their hands off saying there is nothing else they can do, please escalate the complain with the customer care. No one called back again to check on the problem, I called them again on 22nd April 2015 and they said this time they will check the tower in the area and some one will call back in 24 hours. 24 hours went by and Internet is still very slow. I called them again on 24th April 2015 and asked to speak to the supervisor after customer care executive suggested she will escalate the issue and that I should wait another 24 hours for a call. After nearly waiting for 5 minutes to be connected to the supervisor. I was told by the executive that I will now be connected to the supervisor and soon immedietly the waiting tone came the call was cut from Reliance side. I am fed up of waiting 6 minutes to just speak to an executive and to not get a solution. My datacard number is [protected]. Reliance has the worst customer care service and the worst network. Regards Zoheb