[Resolved]  Reliance — Reliance wrong billing

Address:

Bangalore, Karnataka, 560036

Dear Team

I am using reliance data card from Nov-15, and my plan is 699 per month. I was paying my bill on regular basis. In the month of July I got a call saying that my data card should be upgraded to 4G with existing plan and CDMA services gonna stop. I paid 900 rupees and purchased 4G LITE dongle and as usual I got my august month bill it was 710 and I paid it.

I was using the data card and suddenly my services got barred. I called customer care service they that my plan got changed automatically to 250 rs without prior intimation to me. And I have exceeded my credit limit and they have said they barred my services.

I clearly told them that I don't want to continue the service terminate it. They have me unrealistic reasons and they did not terminate only. And this month I got a saying that I need to pay 1400 rupees and my bill due date is 13th Oct. They started to call me from 1st of Oct itself without sharing the bill details after continues follow up. They have sent me the bill, in which it is clearly mentioned as my credit limit it self is 1200 and the total bill amount was 3200. I checked with them they said that it is been waived off. I asked for the updated bill and no response from them.

Can you please check and help me resolving this issue and I don't want to continue the services with them help me in deactivating the services also.

Thanks for your support in advance.

Regards,
Satishkumar