Reliance Smart — Fraudulent deduction of data pack and top up

Address:	Patna, Bihar, 800003
Website:	rcom.co.in

I recharged a data pack on 3 june worth Rs 198 on Reliance smart number [protected] and on 11 june the full data pack and top up value was exhausted by Reliance. I have not even downloaded anything. On dialing customer care they keep us on hold for more than 15 mins without any response.
Another complaint was that before hand i did a recharge of data pack at Rs.1 24. I got a message stating that recharge successful .Then i did a top up of Rs.80.After sometime full value was exhausted.On talking to customer care they said as the data pack was not valid for my number so all my balance got deducted.
This is how Reliance is making money and doing fraud. If my issue is not resolve i will file a case in Consumer forum.

Uttaran sen
Mail: [protected]@gmail.com