Reliance Telecom — Large amounts of balance wrongly deducted

Address:

Lucknow, Uttar Pradesh, 226010

Sir, i had an active data pack which showed that i had 146mb data left and my usage through the day was 100mb according to the relaince app and still an amount of approximately ₹60was deducted from my main balance. After the amount was deducted i still had 33mb data left and still money as well as data balance was being charged for internet usage. This is not the first time that i am having this problem. I've tried calling on every customer care number available but it's never forwarded to a human executive. I mailed on their customer care email id again and again and had warned them that i would file a complaint against them if they don't respond and still there was no response. I have all the proof one would need to prove that the balance was wrongly deducted and the same was sent to them and i still sit here without any response from them. I sent a copy to the nodal officer of my region but in vain. Please help me because i'm tired of begging and quarreling with these irresponsible people over and over again.