[Resolved]  Reliance Telecommunications — Reliance 4g data card overcharge and fraudulent bill

In the month of June, I got call from customer care executive stating that I need to buy new 4G dongle to continue service and also they promised only 4G Migration but I can continue with the same plan ( day time 5 gb + night time 5gb = 500 rs rental).

After 4G migration, reliance have changed my plan to 2GB with the rental of 500 and in the month of august 2016 they overcharged me ( 2118 RS) stating that i exceeded my data limit.There is no intimation on this.And barred my service.

I spoke to cc executives many times but after waiting for morethan 3 weeks no response from them.

As a customer, I need to ask few question on this:

1.As a customer, its my rights to choose data plan based on my usage, who are you to select/change plan for me without intimation
2.Two days prior to my payment due date, cc executive called me to pay bill of 2118 Rs, where you guys went on these days without solving my query.
3.Though my credit limit is 1600 Rs, how can you charge me 2118 Rs.?
4.Why you given false promise that your plan will not change after migration to 4G.

I will not pay my bill until unless im provided my old plan and revised bill. I have proof of my utilized data value which is less than 2GB sent from reliance side. Then could they charge for over value.

My data card no: [protected] I am gonna file complaint in consumer court