[Resolved]  Reliance Telecommunications — Vas acticated without my consent and had not made refund after deactivating it from my side

Address:

Mumbai City, Maharashtra, 560017

Whats happening with rcom? Are u doing fair business or sucking customer`s blood???
Reliance ([protected]@relianceada.com); +3 more
Hello,
Whats happening with rcom?
Are u people had made a routine business of cheating the customers by activating the vas services for my mobile no.[protected] without the customer`s consent and then send an message asking to send an message to concern number if we need to deactivate the same. And if i send an request sms to deactivate you will send an reply sms stating that it will take another four hours to deactivate the same and in the mean time you would have already sucked our money! If we had not noticed it then we would have been cheated permanently.
Thsi is happening for a long time. And this time ie on 20th may 2016 night i got an message stating that
`you have been successfully subscribed to video 54646sub60 service for 30 days. To unsubscribe sms unsub 4033 to 1552233. And in the mean time you had also deducted rs.60/- from my account.
Within few minutes i had to send an request sms to deactive the same as mentioned above and i got an reply as ` dear customer, your video54646sub60 unsubscription request has been processed successfully. It will be deactivated within next 4 hours.`
Had waited for more that 3 days but till now i did not receive the amount of rs.60/- back. I tried to call the customer care no *333 but yesterday the whole day it was not reachable to the customer care executive.
Today around 20.30 i tried to reach the customer care executive and asked for the refund amount and he said there nothing active with my mobile number : [protected]. When i said i have the proofs of sms received and sent, he was just keeping on irritating and said that i should have called the customer care no and should have placed an request within 24 hours if need the money back into my account.
When i questioned that whose money is it and who the hell he is to say that i need to make an request within 24 hrs even though i explained him that i had made an request within 5 minutes the vas was activated.Instead he was not willing to listen to me. When i started shouting he just disconnected the call.
Whats happening with rcom?
Are you trying to earn money by cheating the customers?
And do u want the customers to beg you to get back our own money that too without making any request you people suck our money without our consent and you want us to waste our time by calling your customer care number and wait in queue for more thatn 10 minutes by wasting our money for which u charge and finally your executives will irritate us and we need to beg u?
First of all ensure that the amount is credited back to my account immediately along wiht the other call charges and educate your executives to not irritate the customers.
Since this tyes of mistakes are your routine practice i will be approaching the consumer court shortly for further actions and all the damages will be claimed according as it had not only caused loss finaclly but also mentally.

Rgds
Kumar