[Resolved] Reliance — Unwanted dedication in my main account balance

Janki Bangar

from Mumbai, Maharashtra

Address:	45002
Website:	reliance

I am using relaince network and my gsm mo. No. Is [protected] on 23/5/2016 yasterday an amount of 100 rs was dedicated from my main account even i have 3mb data and i have also 100mb 3 g promo data and all of sudden my main account balence has cut due to which i have lost my balence its before my main account balence was 187rs after my balence dedication my main balence only 87rs there is dedication from my main account balence i did complains yesterday buy did not come any replay from costomer care i want to refund my 100rs balence sir pls look into the matter immediately i am very upset about its

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Oct 20, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

May 23, 2016

Updated by Janki Bangar Mera reliance gsm mo no [protected] hai aaj mera 90 rs ka automatic balance cut gaya hai sir today isse pahle mera balance 177 rs tha mene jab mera balance chaque kaya tab kewal 87 rs bata raha hai sir pls mera 90 rs ka balence mujhe bawash kar dijiye And pls take nacessary action

Verified Support

May 25, 2016

Reliance Communications Customer Care's response Dear Janki,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 09:30 pm.

Regards,
Reliance Communications

Verified Support

May 25, 2016

Reliance Communications Customer Care's response Dear Janki,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications