[Resolved]  Reliance — Without any prior notice changing of plan by company

Address:Bangalore Urban, Karnataka, 560063
Website:reliance communication

Sir...I was having Rs.397 calling pack since 8 months in which I was getting 1500 minutes local and std any network with home and rome free and also 1gb 2g internet.Before done my next recharge customer care assure me that your Rs397 pack working as usual.But after recharge they barred my all services.On complaint of this customer care told me that company had been changed ur plan and now u will charged 45 paisa for roaming and 50paisa for calling also.
So my first complaint is that company did not send me any msg or call for this change.
2nd one what I will benefitted for this connection when I have to pay for the roaming plus Rs 397 plus separately 50 paisa per minute for calling.
3rd one was I purchased this sim for Rs 499 for availing this worst offer
only.
Lastly ur customer service employees not forwarded the call to the senior one on demanding.
sir kindly do the prompt solution of this problem.
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Jun 26, 2016
Complaint marked as Resolved 
Sir...company neither call me nor send me any satisfactory mail. I got a mail from consumercomplaint.in 14 days ago which was send by the company, they assure me that they had been resolved my issue and will call me very soon. But till now I didn't got any call or any email from the company. So kindly suggest me what steps I need to taken to file a complaint in the consumer court against the company. Prompt action will be highly appreciated. Thnx
Reliance Communications customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Samreet,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Samreet,

We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.

Regards,
Reliance Communications
Myself satinder singh and my reliance no. with this issue is [protected] .
My alternate mob. No.is [protected] and [protected], [protected]
Sorry to say sir but my issue is not resolved till now...

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