[Resolved] Reliance — Worst recharge offer and worst customer care service | |||||
Dear reliance, I'm very sorry to say that u provide wrost service I have ever seen in my life of any telecommunication company I have a reliance no.[protected].On this number I said retailer to check the best offer available nd found offer saying get 10gb 3g data @ rs 359. So after discussing with retailer I made this recharge. And after recharging I got only and only 2.5 gb data which was quite shocking. I talked to retailer about this and he said you'll get benefit as it was offer available on your number. Then I talked with customer care they started making excuses that their system have a problem please call after 2 hrs...then when I called customer care again at number 198 I was unable to contact them ...the call got cut after saying some message.Then I tried to talk them on their website then again I was unable to chat with them.Then I downloaded their reliqnce instacare app on this I found chat option which was also rubbish.it was of no use.then i tried to talk with them today at their fb page I send message trlling about same problem..I got no reply...nd again I tried to call to customer care this tym I tried with different reliance number then again after telling same issue they made same excuse that they hav some system problem CALL AFTER 2HRS...l want ask reliance if they cant provide benefits for offer they showthen why they give these offers to customer ...to cheat people and make money they think that all r foolish and keep on making them foolish nd make big amount of money...!!! This is really shameful and extremely ridiculous. ...I repent on myself that I have a sim card of a fraud company. Looking forward to figure out this issue Shubham Was this information helpful? | |||||
Jun 20, 2016 Complaint marked as Resolved Thanx reliance for understanding my problem and gave me full benefit of recharge which was of ts 359 10gb data but I got only 2.5 gb...now after complaning I got full benefit I'm happy now nd special thanx to sunandha madam which made a case nd because of her actions I got full 10 gb data...
Thanks sunandha madam :) :) Reliance Communications customer support has been notified about the posted complaint. | |||||
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I'm happy to say that as you have taken my matter forward to reliance and today I got call from reliance regarding this and they said to send a screenshot of the offer available on my number so that they can verify the availability of offer so I'm sending a screenshot for them so that they can verify that offer was available on my number and other things they can check by themselves with their computer system. But still the matter had not been solved fully.
I hope the matter will get solve as early as possible. I'm attaching the screenshot
Thankyou