Reliance — Wrong balance deduction Rs 1995

Address:

Jabalpur, Madhya Pradesh

Dear Sir, I Mr. Rajeev Lakhera using your Relince GSM service for mobile.My mobile No is [protected] . My Rs.1995/- has deducted from my account on 5th May, 2014 and the reason is Internet access. But at the same time I had net pack activated for the same mobile service at same time . I called custmer service executive regarding this issue; Earlier they told the amount will be refuned within 48 hours. But after 40 hours when I called back they are not properly answering. As a custmer I got fed up and I am expecting help from the custmer service department. Expecting your reply on immidiate bassis or I have to drop mail to Consumer court portal. Awaiting for your reply. 04 may Your main account balance is Rs 3273.4, it is valid till[protected]. Recharge online at www.rcom.co.in Your 3G Net Bal is 264.23 MB is valid till[protected] ., Your 2G Net Bal is 0.00 MB is valid till 06 05-2014 05 may 12.30 pm Your 3G Net Bal is 151.37 MB is valid till[protected] ., Your 2G Net Bal is 0.00 MB is valid till 06 -05-2014 ., 05 may 02.26 pm Your 3G Net Bal is 21.03 MB is valid till[protected] ., Your 2G Net Bal is 0.00 MB is valid till 06 -05-2014 ., Your main account balance is Rs 1314.3, it is valid till[protected]. Recharge online at www.rcom.co.in 05 may 3.39 pm Dear Customer, thank you for contacting Reliance. Your Service request no. is [protected]. Your request will be resolved in the next 2 Days