Religare Enterprises — Unnecessary delay in reimbursement claim

Address:	Unit no 604-607, 6th Floor, Tower C, Unitech Cyber Park, Sector 39, Gurgaon – 122001
Website:	www.careinsurance.com

Dear Sir/ Madam,

I want to complaint about reimbursement claim of my mother- Mrs. Renu Goyal. she was having health insurance policy in Religare, Policy no. 12169094. She got suffered from COVID and was admitted in JP hospital, Zirakpur on 04.05.2021. her claim no. is 91705778 which was approved by insurance company on 12/05/2021. However, till date i have not received the claim amount. Everytime whenever we call at their customer care helpline number they make excuses and at the end of communication they generate some request id and ask us to wait for next 7 working days time for further process. We have submitted all the required documents online on their application but still claim amount is not getting refund to us.

I have lost my mother due to covid and belong to middle class family. However our claim was cashless but due to emergency we managed to deposited the hospital charges as we had faith in insurance company that they will reimburse our amount but we have been harrased by them.