[Resolved]  Reserve Bank Of India — Indian bank / india / atm card / bank debit without cash dispensing

Oct 02, 2014

Updated by g.venkata subbaiah Global Banking Issues Network -GBIN

Our network is here to encourage all banks to be more
efficient and help bank customers resolve failed or incomplete transactions
with any bank worldwide in the quickest possible time. As a customer, you need
to complain and make your voice heard

Monday,
21 April 2014

INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH
DISPENSING

The Bank Name:
Indian Bank

Customer Name: G.Venkata Subbaiah

Bank Account Number: 96xxxxx70

Transaction Amount: 10, 000

Date of transaction:
15 November 2012

ATM Location or Website transaction occurred: Lakshmi vilas ATM
bank Tirupathi, Andra Pradesh

Other information on the issue:

I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank
Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same
debited from my account. During transaction system and receipt display
unavailable due to technical problem. Excess Money must be in ATM bin. Next day Lodge a
complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.

Indian bank & Laxmi vilas bank provided different reports to customer as Indian
bank comment is withdrawal transaction failed but reimbursement of wrongly
debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code

Please justify and resolve at the earliest .

With regards

G.venkata subbaiah (Tirupati, Andhra Pradesh, India)

at 01:28

Labels: Banking in India


Location: Tirupati, Andhra Pradesh, India

17 comments:


Anonymous31 May 2014 15:59

from: DBS
Hyderabad
to: "[protected]@rbi.org.in"

cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir

Please see the trailing mail relating to failed ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated
May 27, 2011, the reimbursement of failed transaction to the customer is to be
made by the issuer bank and as the issuer bank (Indian Bank) is located in
Chennai, we are forwarding this complaint to your office for necessary action.

with regards

Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad

________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who
was earlier posted at Hyderabad for necessary action at your end.


Regards,

Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank & Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.

With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
[protected][protected][protected][protected][protected][protected]
from: IND MAIL

to: "[protected]@gmail.com"

date: Thu, Mar 28, 2013 at 6:08 PM
subject: Your email regarding ATM transaction
mailed-by: indianbank.co.in


With reference to your email dated 22/03/2013
We hereby wish to inform
you that since the acquiring bank has rejected the claim made by our Bank and
also provided the mandatory proof for the transaction the request for
reimbursement of amount debited for the transaction made through ATM could not
be consider.
This is for your information.

WITH REGARDS.

CO/CSC
[protected][protected][protected][protected][protected][protected]
! Report Spam

Reply


Anonymous1 June 2014 03:20

ATM
transaction failed dated:15.11.2012 Reg...,
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir

Please see the trailing mail relating to failed ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o Para 2(a) of Circular
DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of
failed transaction to the customer is to be made by the issuer bank and as the
issuer bank (Indian Bank) is located in Chennai, we are forwarding this
complaint to your office for necessary action.


with regards

Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad

________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who
was earlier posted at Hyderabad for necessary action at your end.


Regards,

Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,


Date: 30.05.2013


Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank & Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give your valuable suggestion.

With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com

Reply


Anonymous20 July 2014 02:32


ATM technical expert’s report
Sub: Ten thousand rupees wrongly debited in Laxmi vilas ATM bank, Tirupathi,
Andhra Pradesh, INDIA dated 15.11.2012 Reg..,
from: Sarah Matta
to: "g.venkata subbaiah"
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message

If amount was taken out of
your account, you will need to file a dispute
with your financial institution.


Many Thanks,
Sarah Matta

MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net


-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact

Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees
one time only, I am not able receive cash, but debited ten thousands from my
account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh
Wrongly debited amount: ten thousands


Reply


Anonymous25 July 2014 00:45

from:
Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint
against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.

Madam/ Dear Sir,

We are in receipt of your
representation against the decision of Banking Ombudsman Chennai in connection
with your complaint against Laxmi Vilas bank. The matter is under examination
and we will revert back to you in due course.

Regards,

J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001

Reply


Anonymous27 July 2014 06:13

from:
Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint
against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.

Madam/ Dear Sir,

We are in receipt of your representation against the decision of Banking
Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank.
The matter is under examination and we will revert back to you in due course.

Regards,

J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001

Reply


Anonymous29 July 2014 14:43

from: RTI
DESK AT CORPORATE OFFICE

to: ATMSC_CASH


cc: [protected]@gmail.com

date: Wed, Mar 27, 2013 at 10:11 AM
subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by: indianbank.co.in

:
Dear sir,

we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.

We forward the complaint to for doing the needful.

Chief Manager (CSC)

________________

Reply


Anonymous29 July 2014 14:54

Your
complaint ported in Grievance redress site of Govt. of India
Inbox IND MAIL
[protected]@indianbank.co.in, Mar 28, 2013 at 2:08 PM
To: "[protected]@gmail.com" [protected]@gmail.com Reply
to all Forward Print Delete Show original
Attn Mr. G.Venkatasubbaiah
Dear Sir
Sub: Your complaint ported
in Grievance redress site of Govt. of India.
With reference to the above we understand that the transactions were made at
Point of Sale through MasterCard. For the transactions the acquirer Bank has
claimed funds from us. Hence out ATM Center has raised charge back claim. The
fate will be known after 45 days as per the prevailing arrangement for
settlement of MasterCard transactions made at Point of Sale. This is for your
kind information.
Regards,
.Rajagopal, Chief Manager, Indian Bank, Corporate Office, Customer Service Cell

Reply


Anonymous3 August 2014 05:48

This
comment has been removed by a blog administrator.

Reply


Anonymous4 August 2014 00:38

FW: sub :
ATM transaction failed dated :15.11.2012 Reg..,
Inbox
Add star
Naik, A D
AttachmentThu, Jun 13, 2013 at 2:22 PM
To: "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original


Customer Service Department

Reserve Bank of India

Central Office


Madam/ Dear Sir,


We acknowledge receipt of
your e-mail in [protected]@rbi.org.in.


With Regards,

AGM, CSD,

RBI, CO, Mumbai.


From: CGMCSD
Sent: Monday, June 03, 2013 11:19 AM
To: Naik, A D
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Madam/Dear Sir,


Regards,


For CGM, CSD

RBI, Mumbai


From: Gopal, A Krishna
Sent: Thursday, May 30, 2013 9:59 AM
To: CGMCSD
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,

Dear Sir,

For information and
necessary action, if any.


Rgds


A Krishna Gopal

Joint Legal Adviser


From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:21 AM
To: Gopal, A Krishna
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,


Date: 29.05.2013

https://mail.google.com/mail/u/0/images/cleardot.gif


Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.

Indian bank & Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code

Please justify and give valuable suggestion.


With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no: 96xxxxx70
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no: 504433xxxxxxxxxx922
Mobile no: +91 xxxxxxxx56
Mail id: [protected]@gmail.com

Case details given below:
Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant,
the following proof provided by Laxmi vilas bank ltd.

1. Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction

2. CCTV footage not available and machine break down not applicable provided by
Laxmi vilas bank ltd.
COMPLAINANT COUNTER : As
per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65

Description: processor not communicating with the modem correctly


Possible case: this is normally a technical problem .the modem or the main
board may cause the problem.


Results: no money is dispersed, screen and receipt display system unavailable.

EJ proof:

NOV 15, 2012 12:40 003DM439

REF. NO:[protected]

CRD NO: 504433xxxxxxxxxx922

ACC:


TXN: CASH WITHDRAWAL

DESC: EXCEEDS DAY COUNT

RESP: 65

REQ NOT SERVICED

Reply


Anonymous6 August 2014 13:46

INDIAN
BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING

Gnithesh Gattamaneni
AttachmentMon, Aug 4, 2014 at 7:18 PM
To: cgmcsd, cgmincdapm, dgkale, [protected]@rbi.org.in, bochennai,
"principalnodalofficer.vasant", "nksharma.vasant",
indianmail, nodalofficer, "indianbank <", tirupathi
Reply | Reply to all | Forward | Print | Delete | Show original

Madam / Dear sir

please find the attachment and will give reply comments in
GLOBAL BANKING ISSUES NETWORK raised comments by complainant .

Thanks & Regards
G venkata subbaiah

Reply


Anonymous9 August 2014 14:52

G VENKATA SUBBAIAH

from: C, SreeRangini
to: "Ravishankar.[protected]@lvbank.in"
cc: "[protected]@gmail.com"
date: Mon, Sep 2, 2013 at 2:40 PM
subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
mailed-by: rbi.org.in
: Important mainly because it was sent directly to you.

Madam /Dear Sir,

Please look into the complaint by your customer in the trailing mail. You are
requested to look into the matter and take immediate action under advice to us.
The complainant may be kept updated.


Regards

p. Mgr (C Sreerangini)
Manager
CSD, CO
RBI, Mumbai

Oct 02, 2014

Updated by g.venkata subbaiah Anonymous23 August 2014 01:46


Action Status Details AS ON 19/08/2014
___________________________________
Registration Number: DPG/ B/ 2013/ 80XX1

Name of Complainant: G.Venkata subbaiah

Recieved in DPG on: 21/2/2013

Current Status : CASE TRANSFERRED TO THE DEPT

Transfered To : Dept. of Financial Services

Concerned Officer: Dr. G.S. Sandhu

Officer Designation: Secretary(FS)

Officer Address: Jeevan Deep Building Sansad Marg New Delhi


Reason For Transfer : Service Organisation not in DPG's purview

Date of Action Taken : 25/2/2013

Reply
19.
Anonymous11 September 2014 15:41
DBS Hyderabad
Wed, Sep 10, 2014 at 5:17 PM
To: "[protected]@rbi.org.in"
Cc: "CRC, Bhopal", CRC Hyderabad, "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Sir,

Please see the trailing mail relating to ATM transaction, wherein the card issuer bank is Indian Bank. In t/o para 2(a) of Circular DPSS.PD.No.2632/02.10.003/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action.

with regards
Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________________
From: CRC Hyderabad
Sent: Tuesday, September 02, 2014 3:33 PM
To: DBS Hyderabad
Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING

________________________________________
From: CRC, Bhopal
Sent: Tuesday, September 02, 2014 12:20 PM
To: CRC Hyderabad
Cc: Narang, Rajiv
Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING

Dear Madam/Sir

As the matter pertains to your jurisdiction, we are forwarding the same.

Regards

Sujata D. Nair
Asst.Manager
Complaints Redressal Cell, HRMD
Reserve Bank of India, Bhopal
________________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Sunday, August 24, 2014 5:31 PM
To: CRC Ahmedabad; CRC, Bhopal; crcbhubaneswar; CRC Chandigarh; Complaints Redressal Cell, Guwahati; CRC Hyderabad; CRC Jaipur; CRC Jammu; CRC Kanpur; crckochi; CRC Kolkata; [protected]@rbi.org.in; CRC Mumbai; CRC Nagpur; New Delhi, CRC; [protected]@rbi.org.in; CRC Patna; CRC Thiruvananthapuram
Cc: Chennai, CRC
Subject: Fwd: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING

Date: 24.08.2014

Madam / Dear sir,

please find the attachment and will give your valuable suggestions .
With regards
G. venkata subbaiah
Reply
20.
Anonymous12 September 2014 01:54
From : [protected]@gmail.com> Wed, Aug 27, 2014 at 7:30 PM

To: [protected]@indian-bank.com, [protected]@lvbank.com, [protected]@yesbank.in, [protected]@sancharnet.in, [protected]@unitedbank.co.in, "india.com", [protected]@mahabank.co.in, gm.ops.[protected]@bankofbaroda.com, ramawatar.[protected]@bankofindia.co.in, [protected]@mtnl.net.in, nodal.[protected]@axisbank.com, [protected]@andhrabank.co.in, [protected]@allahabadbank.in

Cc: [protected]@iba.org.in

Reply | Reply to all | Forward | Print | Delete | Show original


To

The Hon’ble Indian Banks' Association

World Trade Centre, 6th Floor

Centre 1 Building,

World Trade Centre Complex,

Cuff Parade,

Mumbai - 400 005

Email: [protected]@iba.org.in

Tel.:[protected], Fax:[protected]

Web : www.iba.org.in

Dear sir / Madam,

please refer attached file. In this connection and
Justify will give your valuable suggestions for resolve the complaint.

Yours faithfully,
G.venkata subbaiah

Ref : GLOBAL BANKING ISSUES NETWORK complainant raised comments
Reply
21.
Anonymous18 September 2014 14:23
AttachmentWed, Sep 17, 2014 at 7:00 PM
To: ssbhagwat
Reply | Reply to all | Forward | Print | Delete | Show original
[protected] Forwarded message[protected]
From: Gnithesh Gattamaneni
Date: Wed, 17 Sep 2014 07:08:10 +0530
Subject: Fwd: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT
CASH DISPENSING
To: cgmcsd
Cc: bochennai, crcchennai, nodalofficer,
indianmail, RTI DESK AT CORPORATE OFFICE, atmsc_cash,
atmsc_mds, hoinspection, indianbank,
principalnodal, "nksharma.vasant", "Elanthirayan.muthaiyan", "vembu.sankaran", "sreelatha.ms",
tirupathi, Planning, pallipet


Date: 17th September 2014
TO
The Hon'ble chief general manager customer service department,
Reserve Bank Of India,
Mumbai.

Dear sir/ Madam,
I am forwarding this mail to your office for information and necessary action.
With Regards,
G.Venkata subbaiah
[protected][protected][protected][protected][protected]

[protected] Forwarded message[protected]
From: CRC Ahmedabad
Date: Mon, 15 Sep 2014 10:18:53 +0530
Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING
To: "Chennai, CRC"
Cc: "[protected]@gmail.com"

Dear Sir/Madam,

Mail is forwarded to your office as it falls under your jurisdiction.


Regards,

H.C.Chavda, AM(CRC)
HRMD, RBI, Ahmedabad

-----Original Message-----
From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: 14 September 2014 07:43
To: CRC Ahmedabad; crcbhubaneswar; CRC Chandigarh; Complaints
Redressal Cell, Guwahati; CRC Jaipur; CRC Jammu; CRC Kanpur; crckochi;
CRC Kolkata; [protected]@rbi.org.in; CRC Mumbai; CRC Nagpur; New Delhi,
CRC; [protected]@rbi.org.in; CRC Patna; CRC Thiruvananthapuram
Cc: Chennai, CRC
Subject: Fwd: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH
DISPENSING

Dear sir /Madam,

I am forwarding this mail for your kind information .
Warm Regards,
G.Venkata subbaiah
[protected][protected][protected]------

[protected] Forwarded message[protected]
From: DBS Hyderabad
Date: Thu, 11 Sep 2014 09:47:07 +0530
Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING
To: "[protected]@rbi.org.in"
Cc: CRC Hyderabad, "CRC, Bhopal", "[protected]@gmail.com"


________________________________________
From: DBS Hyderabad
Sent: Wednesday, September 10, 2014 5:17 PM
To: [protected]@rbi.org.in
Cc: CRC, Bhopal; CRC Hyderabad; [protected]@gmail.com
Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING

Dear Sir,

Please see the trailing mail relating to ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o para 2(a) of Circular
DPSS.PD.No.2632/02.10.003/2010-11 dated May 27, 2011, the
reimbursement of failed transaction to the customer is to be made by
the issuer bank and as the issuer bank (Indian Bank) is located in
Chennai, we are forwarding this complaint to your office for necessary
action.

with regards
Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________________
From: CRC Hyderabad
Sent: Tuesday, September 02, 2014 3:33 PM
To: DBS Hyderabad
Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING

________________________________________
From: CRC, Bhopal
Sent: Tuesday, September 02, 2014 12:20 PM
To: CRC Hyderabad
Cc: Narang, Rajiv
Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING

Dear Madam/Sir

As the matter pertains to your jurisdiction, we are forwarding the same.

Regards

Sujata D. Nair
Asst.Manager
Complaints Redressal Cell, HRMD
Reserve Bank of India, Bhopal
________________________________________

Reply

Oct 04, 2014

Updated by g.venkata subbaiah Global Banking Issues Network - GBIN
Our network is here to encourage all banks to be more efficient and help bank customers resolve failed or incomplete transactions with any bank worldwide in the quickest possible time. As a customer, you need to complain and make your voice heard
Monday, 21 April 2014
INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING
The Bank Name: Indian Bank

Customer Name: G .Venkata Subbaiah

Bank Account Number: 96xxxxx70

Transaction Amount: 10, 000

Date of transaction: 15 November 2012

ATM Location or Website transaction occurred: Lakshmi vilas ATM bank Tirupathi, Andra Pradesh

Other information on the issue:

I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Excess Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.

Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code

Please justify and resolve at the earliest .

With regards

G.venkata subbaiah (Tirupati, Andhra Pradesh, India)
at 01:28
Labels: Banking in India
Location: Tirupati, Andhra Pradesh, India
17 comments:
1.
Anonymous31 May 2014 15:59
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir

Please see the trailing mail relating to failed ATM transaction, wherein the card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action.

with regards

Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad

________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who was earlier posted at Hyderabad for necessary action at your end.


Regards,

Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.
Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.

With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
[protected][protected][protected][protected][protected][protected]
from: IND MAIL

to: "[protected]@gmail.com"

date: Thu, Mar 28, 2013 at 6:08 PM
subject: Your email regarding ATM transaction
mailed-by: indianbank.co.in


With reference to your email dated 22/03/2013
We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and also provided the mandatory proof for the transaction the request for reimbursement of amount debited for the transaction made through ATM could not be consider.
This is for your information.

WITH REGARDS.

CO/CSC
[protected][protected][protected][protected][protected][protected]
! Report Spam
Reply
2.
Anonymous20 July 2014 02:32

ATM technical expert’s report
Sub: Ten thousand rupees wrongly debited in Laxmi vilas ATM bank, Tirupathi, Andhra Pradesh, INDIA dated 15.11.2012 Reg..,
from: Sarah Matta
to: "g.venkata subbaiah"
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message

If amount was taken out of your account, you will need to file a dispute
with your financial institution.


Many Thanks,
Sarah Matta

MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net


-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact

Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees one time only, I am not able receive cash, but debited ten thousands from my account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh
Wrongly debited amount: ten thousands

Reply
3.
Anonymous25 July 2014 00:45
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.

Madam/ Dear Sir,

We are in receipt of your representation against the decision of Banking Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination and we will revert back to you in due course.

Regards,

J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
4.
Anonymous29 July 2014 14:43
from: RTI DESK AT CORPORATE OFFICE

to: ATMSC_CASH


cc: [protected]@gmail.com

date: Wed, Mar 27, 2013 at 10:11 AM
subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by: indianbank.co.in

:
Dear sir,

we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.

We forward the complaint to for doing the needful.

Chief Manager (CSC)

________________
Reply
5.
Anonymous29 July 2014 14:54
Your complaint ported in Grievance redress site of Govt. of India
Inbox IND MAIL
[protected]@indianbank.co.in, Mar 28, 2013 at 2:08 PM
To: "[protected]@gmail.com" [protected]@gmail.com Reply
to all Forward Print Delete Show original
Attn Mr. G.Venkatasubbaiah
Dear Sir
Sub: Your complaint ported in Grievance redress site of Govt. of India.
With reference to the above we understand that the transactions were made at Point of Sale through MasterCard. For the transactions the acquirer Bank has claimed funds from us. Hence out ATM Center has raised charge back claim. The fate will be known after 45 days as per the prevailing arrangement for settlement of MasterCard transactions made at Point of Sale. This is for your kind information.
Regards,
.Rajagopal, Chief Manager, Indian Bank, Corporate Office, Customer Service Cell
Reply
6.
Anonymous4 August 2014 00:38
FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Inbox
Add star
Naik, A D
AttachmentThu, Jun 13, 2013 at 2:22 PM
To: "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original

Customer Service Department

Reserve Bank of India

Central Office


Madam/ Dear Sir,


We acknowledge receipt of your e-mail in [protected]@rbi.org.in.


With Regards,

AGM, CSD,

RBI, CO, Mumbai.


From: CGMCSD
Sent: Monday, June 03, 2013 11:19 AM
To: Naik, A D
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,

Madam/Dear Sir,

Regards,

For CGM, CSD

RBI, Mumbai


From: Gopal, A Krishna
Sent: Thursday, May 30, 2013 9:59 AM
To: CGMCSD
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,

Dear Sir,

For information and necessary action, if any.


Rgds


A Krishna Gopal

Joint Legal Adviser

From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:21 AM
To: Gopal, A Krishna
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,


Date: 29.05.2013

https://mail.google.com/mail/u/0/images/cleardot.gif


Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.

Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code

Please justify and give valuable suggestion.


With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no: 96xxxxx70
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no: 504433xxxxxxxxxx922
Mobile no: +91 xxxxxxxx56
Mail id: [protected]@gmail.com

Case details given below:
Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant,
the following proof provided by Laxmi vilas bank ltd.

1. Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction

2. CCTV footage not available and machine break down not applicable provided by Laxmi vilas bank ltd.
COMPLAINANT COUNTER : As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65

Description: processor not communicating with the modem correctly


Possible case: this is normally a technical problem .the modem or the main
board may cause the problem.


Results: no money is dispersed, screen and receipt display system unavailable.

EJ proof:

NOV 15, 2012 12:40 003DM439

REF. NO:[protected]

CRD NO: 504433xxxxxxxxxx922

ACC:


TXN: CASH WITHDRAWAL

DESC: EXCEEDS DAY COUNT

RESP: 65

REQ NOT SERVICED
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