[Resolved]  Reserve Bank Of India (RBI) — Complaint against misuse of Citi Bank Credit Card

Address:

Gurgaon, Haryana

Dear Sir/Madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Somebody hacked my Credit Card details and transacted for total amount of Rs.37, 623/- via following Merchants on 28th Dec Morning. 1) Paytm.com : Rs. 9, 255/- (total 4 transactions from 3.19AM to 3.29 AM on 28.12.2014) 2) Make My Trip: Rs. 17, 368/- at 3.45 AM on 28.12.2014 3) Bharti Airtel Ltd-MU: Rs. 11, 000/- (total 4 transactions from 3.54 AM to 4.05 AM on 28.12.2014) My Citi Bank Credit Card No is [protected] (Visa -Platinum Card) Unfortunately there is no call from Citi Bank service centre inspite of knowing the fact that there may be something wrong. This clearly indicate the casual approach of Citi Bank service centre. Anyway, I called the customer care at 8.00 AM and blocked the card. But still the executives are saying i have to call again after 3-4 days for raising complaint. There is no response by Citi Bank since then. This is very surprising. Somebody is enjoying on my account and i will sit helpless. I request you to take immediate action against the Bank and the merchants and ask them to cancel the transactions. They can cancel the respective bookings immediately. I had gone thru the similar situation 3 months back. That time Citi Bank executives promised me that there will not be any such problem in future and asked me to continue with Citi Bank. Still this happened. I will not pay any amount which is not transacted by me. Please help me to come out of this. Regards, Mandar Deshmukh Gurgaon [protected] / [protected] E-mail: [protected]@gmail.com