Richfeel — Pathetic service at richfeel kolkata Hazra Branch

Address:	Mumbai.
Website:	www.consumercomplaints.in/new_complaint

Dear Concern,

My cousin and I visited your kolkata clinic yesterday, and Mr. Subhojit, the head of the branch, provided a pathetic and shameful service. He might be skilled but not an educated, his language and throw demonstrated no awareness of customer service, and he might ruin your clinic's/brand reputation. If he stays, you will have no one to represent your clinic in such a competitive market.

I am Ekram ul Haque, By profession, I am a teacher in the Govt. sector, I had my hair transplant on 14th may and have spent roughly 70 thousand so far. They released me at 9:00 on the day of transplant, and I returned back home at 11:00 pm. I contacted immediately after reaching out regarding medicine and itching. I called them but they didn't pick up; they haven't answered 70% of my calls so far. They reply to my messages the next day. In this circumstance I shared the incident with my cousin and he got help from the DR Paul clinic regarding medicines, itching, and other help but your people completely ignored me, if they don’t find me a suitable customer then they should clearly reject it but why after taking money. Its clearly lead to cheating and dishono

As we visited there yesterday, he was relaxing with his staff at reception. As we entered he said boliye, We stood at reception. I asked if we could sit and talk in a separate room for 5 minutes. He clearly denied and said, "mere paas time nahi hai yahin boliye" in front of his team in a standing manner; we told him that there has been itching in my head for the past couple of days and you are not picking my calls. He started bullying at us misconceiving my grievances as blame instead of providing a solution, and put away his chair with a deep sound aggressively & started arguing with us badly in order to disguise the facts, his collar button was opened and he shouted like a road side goons.

After 10 minutes, we finally eccepted his falsehood not to get into a horrible quarrel, and requested him can we take the PRP service from your other branch in Salt Lake, he threatens us again “ Main wahan bhi Incharge hoon aapko yahi karna padega PRP” we find ourselves helpless as after taking money they don’t even offer a chair to seat, no time to talk, aggressive answers, and not ready to take any of our grievances. My cousin was also interested in hair transplant but now he changed his mind.

Please find a few more points for your reference.

1 - He has no idea about monoxide composition.

2 - Crust I wasn’t able to remove but they don't help, finally after rigorous request they did it but not up to the mark (Attached images)

3 - Scalp injury at the time of transplantation.

4 – He advise monoxides application after two weeks but in your prescriptions its showing different which confused the customers (Attached images)

5 – He said medicine you have to buy for 10K, but later they charge 16500K

KINDLY CHECK YOUR CCTV FOOTAGE AND AUDIO FOR YOUR REFERENCE, expecting a strict action from your side, else we will knock the consumer forum.

Thanks & regards

Ekramul Haque

[protected]/[protected]