Richfeel Trichology Centre — Disruption in PRP sessions

Dear Rich Feel Hair Transplant Company,

I am writing to express my deep dissatisfaction and concern regarding the irregularity in the provision of PRP (Platelet-Rich Plasma) treatment sessions at your facility. I have been a loyal customer and have invested a significant amount of money in undergoing PRP sessions with the expectation of consistent and uninterrupted treatment. However, I regret to inform you that my experience has been far from satisfactory.

Despite paying a considerable sum for the complete PRP treatment package, I have encountered repeated disruptions in the scheduling and execution of my sessions. This inconsistency has not only caused me inconvenience but has also cast doubt on the effectiveness of the treatment I am receiving. I believe that when a client invests their trust and financial resources in a service, they have the reasonable expectation of receiving the promised care without interruptions.

I would like to highlight the following instances that illustrate the lack of continuity in my PRP treatment:

1. Multiple Session Rescheduling: On several occasions, my scheduled PRP sessions were rescheduled without prior notice. This has disrupted my personal and professional commitments, causing unnecessary stress and inconvenience.

2. Lack of Communication: I have experienced a lack of communication from your end regarding the reasons behind these disruptions. It is disheartening to feel that my concerns and expectations are not being taken seriously.

3. Delayed Follow-Ups: The recommended frequency of PRP sessions is crucial for achieving desired results. However, due to the irregular scheduling, I fear that the effectiveness of the treatment is being compromised.

I want to emphasize that my intent in writing this letter is not to demean your establishment but to bring to your attention the issues I have faced. As a customer, I expected a higher level of professionalism, respect for my time, and consistent care throughout the duration of my PRP treatment.

I kindly request the following actions be taken:

1. Immediate Resolution: I request that you address this matter promptly and ensure that my remaining PRP sessions are scheduled and executed without further disruptions.

2. Improved Communication: Enhance communication channels to keep clients informed about any changes or delays in their treatment schedules.

3. Compensation: Given the inconveniences I have faced, I believe it is appropriate to discuss possible compensation for the disruptions and stress caused.

I sincerely hope that you will take my concerns seriously and work towards rectifying the situation. I value the potential benefits of PRP treatment and would like to continue receiving the service without further issues. I look forward to your prompt response and a resolution that reflects the high standards I expected from Rich Feel Hair Transplant Company.

Thank you for your attention to this matter.

Sincerely,
Rohit
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