Richfeel Trichology Centre — Product is not delivered and poor service

Address:

RichFeel Trichology Center - Nagpur 1st Floor Mano Laxmi Bldg 4, Central Bazar Road Opp Central Point Hotel, Maharashtra 440010 CONTACT- 079000 82222

Sir,

I have an order for hair patch of dated 28th of April of amount 18, 000 but is yet to be delivered. (Invoice copy is attached)

Before payment I had received numerous calls every day from Richfeel Nagpur and while taking the money your area manager has the guts to say " aj k aj paisa bharo nai toh ye offer nai milega " Like what behaviour is this. Richfeel bound us to pay the entire amount at once but when it comes to customer satisfaction... Its all poof ... Gone!
After completion of payment they are not even receiving my calls and I'm helpless with no updates on the same.Before payment they were ensuring that patch will be delivered by 20th May and will not affect by the lockdown conditions and at the time of payment I also confirmed that multiple times.

Kindly help me as nobody is bothers and ready to give updates and not even answering my calls.

I mailed to Richfeel on 09.06.2021 and several reminders on 25.06.2021, 16.07.2021 & 29.07.2021.

I also visited Richfeel Nagpur Office several times and request them to give my money back atleast but every time they give me some fictitious dates for refunding the amount but no action had been initiated by Richfeel.

Kindly help.

Regards,
Priyanranjan Khare