Richfeel Trichology Centre — too much delay shown for giving a medicine.

Address:

Kharghar panvel maharashtra., Raigad, Maharashtra, 410218

I did payment on minioxidil 10 days ago on the basis of within 2 days of product delivery at home assurity. Even after 10 days it is pending also several times informed to kharghar clinic but received very poor response from them.
If clinic is not able provide medicine to customer then why they reach out to take from richfeel.
Also while putting this complaint in short details it is showing complaint is too short to get resolved which is ridiculous from them.