Richfeel Trichology Centre — Took money but no appointment given

Really poor customer service. They made me pay in full for the ice cube laser treatment and only one appointment in the last 4 months. Everytime I call to schedule an appointment, either their machine isn't working or technician is unavailable. Such a big company and how come they have not been able to replace a machine in 3 months. I suggested them to schedule an appointment an another centre, even for that I have to keep following up with them to check if they secured a slot or not. Highly UNPROFESSIONAL. POOR CUSTOMER SERVICE. Maybe their ice cube technology for hair removal is really good but I can't comment on that because I did not even get to avail the service in the last 4 months.