Richfeel Trichology Centre — zero after sales service and a fraud company

I want to share the feedback about the interactions which i had with richfeel dwarka.

1) i called customer care to fix the appointment on 01st feb 2020 when the senior doctors were going to come. I have been asked to pay rs. 325 to consult which includes two test as well (Only hair transplant centre who charges for 1st consultation). I went there and consulted with doctor. Doctor was nice and give her suggestions very well. She suggested me to go for hair patch. No test was done (1st disappointment - as i have been charged for that as well, if tests were not required then i must not be charged for that). For patch, i have been referred to ms sharadha. Hair dresser and ms sharadha briefed me about the hair patch and quote me rs. 40k for two patches (You call it as system). She told me the process and said they would need my hair sample so that they would arrange the approximate same hair. These hair will come from australia (Which i doubt). I came back home to decide as i had two more options (Even having references who had gone with these hair patch centres) to go at another place which i visited on the same day.

2) after 2-3 days i got a call from ms savleen (Dwarka centre) if i have decided or not. After the discussion i came to know that systems price has been changed to rs. 49k (2nd disappointment). I asked her to check with ms sharadha as she quoted me rs. 40k. Later on she might have confirmed with her (Does richfeel a fruit market as price changes very frequently)

3) i visited dwarka centre on 9th feb and now the new prices came to me which was 42k (40k-49k-42k) (3rd disappointment). Although i have been asked to go for upgraded system which was costing of rs. 52k. I went for 52k system and informed me that the system will come after 3-4 weeks. They will give me a call once it comes. No hair sample was taken (4th disappointment - i am worried how will the hair matches). After 20 days, when i check with ms savleen about the system, she told me that she has left the organisation. I called dwarka centre and asked for the system. A lady informed me that the system came about a week ago and they missed to inform me because coordinator has left the organisation (4th disappointment - no one informed me as coordinator has left, does that mean if any coordinator goes then the customer dealing with them will be ignored).

If this is the behavior and dealing process of the staff, then i must say that i will not recommend anyone to go for richfeel. Richfeel may have a big name but that will not work in this world if such staff will give wrong and incomplete information to the customer. At last, i am going to visit dwarka centre tomorrow to fix the hair patch (I am worried what new will come) and feeling that i have been cheated in many ways. Also would be happy to give this feedback to dr sonal shah & approva shah stating that naam bade hone se kuch nahi hoga. Would request to give email id of your founders.

Chasing richfeel team since 01st march but no positive response received. A call received once from mumbai (Mr prashant) but he didn't do anything and after that his no is switched off - [protected]. Glue is still lying on patch and dont know how to remove. No once response. Its such a big fraud company and i want my money back if they can't bother about their customers.