[Resolved]  Rimyrah.com — Product undelivered/ refund undelivered after 3 months of placing the order

Address:New Delhi, Delhi, 110033
Website:www.rimyrah.com

I had placed an order on 5th july 2016. As the product quality wasnt good, i chose to exchange the product with 2 other products. Out of which i have received only 1 product, other product (Price 800) is not yet delievered. Customer care does not respond to emails and calls. When reached on fb handle, they promised a refund for undelievered product. However they havent refunded the amount and neither delievered the product. This website looks like a scam. The customer does not respond on emails, facebook, calls.
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Nov 3, 2016
Complaint marked as Resolved 
Rimyrah.com customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
Rimyrah.com Customer Care's response
Dear Customer,

First of all, Please accept our sincere apologies for the inconvenience caused to you.
You will receive the refund in your account in next 48 to 72 Hours.

Regards,
Rimyrah Care
Complaint comments 

Comments

It has been 120 hours since your comment. I haven't received any refund. I have been getting same response from last 30 days. I am not getting any revert on facebook. Customer care number tells the same thing everyday that amount will be refunded in 24 hours.
Neetu Jha17's reply, Oct 11, 2016
Hi. Could you plz say the customer care number on which they respond to us coz the number which I dial, always say that all the customer care executives are busy at the moment.
Seems they are a fraud company, I had placed an order almost 100 days back. And Im still trying to get in touch with them. Raise it with rimyrah handle on facebook or [protected]. Both of them will do nothing but waste your time. If you see the revert above from rimyrah, it says refund will be processed in 72 hours. But its almost 10 days now, Im still trying to get in touch with them, but they are just wasting my time.
I have raised my concerns with ministry of commerce govt of india on twitter, twitter handle is @CimGOI

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