Roca India / Parryware Complaints & Reviews

I am your customer for the last 20 years. My wife and son went to your dealer m/s modern ceramics, visakhapatnam and purchased western commode with flush tank vide bill no 900 dated for rs 3200/-. We regret to inform you that the flush tank is in damaged condition and we noticed it when opened the seal (Please see the photo).
They went to the shop and showed the damaged item (Bottom portion damaged (And requested for replacement....

I have called the parry ware customer care for serving the verve w/h closet product for my home which covers under 2 years warranty period but they charged rs 830 for replacing the outlet spare by friendly services authorised parryware service provider for chennai region and i was surprised and asked manager mr vijay ([protected]) why we should pay when it covers under warranty period and he said it is the policy of parryware co to collect...

My main problem is functioning of flush. Flushing isn't working properly for the both commodes,

●it tooks lot of time to fill the water in flush to use again, as well as
●it's not giving full capacity of water everytime we flush.

Please look in to the matter urgent, as we aren't able to use commodes because of these problems. Thanking you sir...

Booked complaint of leaking health faucet on 18 mar. No complaint no sent by sms but complaint attended. The plumber (Mob no [protected]) visited and told that health faucet is ok but pipe is leaking. Visited 3 showrooms of roca parryware at lucknow in vikasnagar ring road but no one was able to give the pipe. Visited roca parryware company gallery. No one was able to help on product but connected to mr vikrant of sales (Mob no[protected])....

We have complaint to parryware customer care about parryware toilet flush tank problem. My customercare complaint no : cto / 190219/01 as on 19.02.2018 and 27.02.2018. Till the time the above problem is not rectified.
Overphone mr. Shanmuga kanthavel contact to me and said that this product is not belong to parryware. Your service person is not see our flush tank visualy but he confirmed this is not parry ware products. So i am shocked...

Greetings!!

There is a leakage in

1) water spray and
2) wall mounted flush.
It is been 3 years from the installation, so what will be the service charges, is it required to replace water spray and when will i get your responce. I have attached all the necessary images and video for your reference. Kindly do the needful as soon as possible.

Kruthi cr...

We have constructed a new house during 2017. Purchased all the bathroom fittings at a very high cost from the dealer of parryware. He assured prompt service.

We find that i have to lift a bucket of water and pour to flush.

Most probably, the amount of force that flushing system must be increased.

I have found this problem in some of our company guest houses also. Requested the dealer (From whom...

Dear Customer, your call no-CHY/101018/05 will be ATTENDED By Ch. Praveen (City[protected] Call Parryware Roca Authorized Customer Care centre[protected]for DETAILS. Kindly share this OTP 9976 to Close the Complaint.Thanks.

It's been 45 days since the replacement for a Health Faucet was promised. No action taken till now and when I call service centre SVS Enterprises, Somajiguda they are rude and saying what shall we...

Dear Customer, your call no-CHY/101018/05 will be ATTENDED By Ch. Praveen (City[protected] Call Parryware Roca Authorized Customer Care centre[protected]for DETAILS. Kindly share this OTP 9976 to Close the Complaint.Thanks.

It's been 45 days since the replacement for a Health Faucet was promised. No action taken till now and when I call service centre SVS Enterprises, Somajiguda they are rude and saying what shall we...

The bathroom equipment’s in our house are of parry ware .we have asked for repair and service.But the servicemen came also didn’t fix it and not responding to our calls.The helpline of parryware also not resolving our issue.we have four of their products to be fixed which of three different bathrooms.Its really hard.one of the bathrooms flush is not working and it’s broken out.The other bathrooms flusher is problematic, if we press...

Dear sir,

I had purchased all bathroom fittings from roka parryware.in 17 months its second time my shower head has been broken. One time it was replaced by shanti enterprise but this time they are saying it can happen and they wont replace. If a shower head cant work for 2 years than why should we purchase your product.
They are saying that they take gurantee only for six months but if bathroom fittings will work only...

A roca service engineer came to our apartment today and after checking said that the control system is at fault and needs to be replaced and he would send a quotation for that (Approx 12k-13k). But we just got the electrical supply for the jacuzzi fitted a couple of days back. Not sure how can the control system be damaged without the electrical supply. This is all a way to fool customers and make easy money....

I had purchase a parryware comode (Qube x wh) price rs.13390.00 from jagatdhatri marbles supply barrackpure on 21/7/18, but in the time of fittings found a leakage on that product, i had raised a complain no (Cps/230718/1) on 23/7/18 through customer care no and as per their concern that company service provider will come within 72hours but till date i have not received any update nor from company side or from dealer side. So this is my humble...

I bought poise jacuzzi from ananda hardware, poonamallee chennai, the touch panel not working well, nobody came for demo so far, this was message sent by customer service "dear customer, your call no-cve/070518/03 will be attended by nithyanandhan k[protected] call parryware roca authorized customer care centre[protected]for details. Kindly. Thanks" 15 days back. So far no response, this type of worst service back up i did not expect...

I have lodged compliant CGU/180518/01 from GUNTUR .But till now it was not solved. I tried over mobile to sri SUBRAMANYAM plumber but he not responded and my problem not solved(REPLACEMENT OF ROCA COME OUT TOP NOB).very poor response from your side .please check it.Previously I have lodged complaint, without visiting my house the company has closed the problem and again the same thing repeated . without rectify the grievance the company has...

We had purchased a basin (Cer 16 co33) 9 years ago. The product had a 10 year warranty plan and we were careful to keep all the paperwork of the original purchase. Yet within the few years of the purchase, it started developing small cracks internally. Recently we decided to replace the basin and contacted the dealers. They asked us to contact the roca customer care centre since warranty and replacement cases are covered by them directly....

Date of purchase 2.5.18
Date of installation 2.5.18 (By plumber referred by parryware thanjavur dealer orient traders)
1. Float overflows
2. As the tank fills float does not cutoff the water incoming
3. Overflown water continuously drains in the gloss set.
4. Necessary short video clips of the complaints is attached here with
I request you to kindly advise your dealer to send a opt person to rectify...

It is just over 4 years since we bought both wash basin and western closets at chennai. Horizontal cracks have come at various places and we don't know how bad it is going to be.

From the customer care complaint a gentleman mr. Naveen came home and told that we have to change them and the pricing. This we have already found out and knew the pricing in case it cracks further.
He has neither taken the photos of the crack...

I have purchased a water closet (Wc) model: chicago rs[protected] from fcml indira nagar, bangalore to be installed in our new bathroom. But after installation, the flushing is found to be too slow and it just concentrates at the bottommost area without any water going down from the top as usual in any other wcs. When contacted fcml, to my surprise, they said it's perfect and the "washdown" design is working properly. I am sure it is ridiculously...

I m complaining for mixture tap. I m complain this to the shop nandi sanitation at bankura westbengal, they provide me the contact no of service agent. I contact with him till now we are suffering from problem. Is this a good service of yours. Though my much sanitory items are parryware. If this type of service provide by you why we purchase parryware items. My contact no [protected], shyam sundar banerjee, natunchati, padmapukurpally, bankura,...