I ordered a cake of 580 INR on 13.05.18 from their site https://www.rosesandgifts.com/. Order no is RAG/130518/234022. I paid the amount of 530 INR (after applying discount code QVWZE4C) using my net banking. It was supposed to be delivered today 14.05.18. When I called at the given phone no [protected] first time, a lady said that it will be delivered by 4 pm. After 4 pm when I was calling multiple times, no one answered. Then I contacted with chat support, she said at 7:30 pm that it's on the way. After one hour it's still not delivered and I again tried to contact with them by phone many times, still no answers. I again then contacted via live chat and now she said it was delivered. But it was not delivered to the recipient. Then I told her so over chat, I didn't get any reply after. I need full refund asap. All screenshots for payment proofs & chat conversations are attached.
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This is with regards to your complaint, as per the records as the recipient did not pick the call at the time of delivery, the gifts were handed over to the security person and acknowledgement that was collected was shared to you through mail as well, however as you refused saying order delivery was not made, we had to cancel this order and we had initiated complete refund of your order.
However, if you still have any concerns then do let us know through email at: [protected]@rosesandgifts.com.
With Regards
Rosesandgifts Support Team