Royal Enfield — Battery drained issue in Classic 350 BS6 EFI model

Address:

Channai

Our issue forwarded to Royal Eng=field by email

We have purchased Classic 350 due channel BS6 on[protected], Engine no.U3S5F1LC517490 and chasis no. ME3U3S5F2LC900825 from Ishna wheels( Goregaon west) vide their invoice no. 2020-21/018 dt.[protected]

FACED THE SAME PROBLEM IN OCT- 2020

FACING THE SAME PROBLEM AT PRESENT.

CURRENTLY VEHICLE IS AT KANDIVLI WEST SERVICE CENTER ( VOYAGE MOTORS)

BATTERY DRAINED COMPLETELY -due to some faults in electric/electronic circuit or may be of faulty Rotor coil assy/ charging unit.

There should not be any issues in a brand new vehicle of Royal Enfield ( Unit of Eicher Motors)

This clearly means that the vehicle did'nt passes through quality checks at QC section of Royal Enfield.

I appeal to the concerned authority to replace us with a brand new bullet without any substandard/faulty spares immediately or provide us with lifetime free replacement of faulty/substandard parts without any service charges for replacement.

Awaiting for your favorable reply.
[protected]
2nd reminder.

On Sat, Oct 16, 2021 at 6:34 PM JOJAS Engineering Corporation wrote:
Dear Sir,

Almost Eight days were passed, my vehicle is still lying at service center for want of spare( Magnetic coil) against defective replaced spare.

The replaced spare also stopped working after a year. Why don't you use the genuine spares which perform long lasting. if we stuck up in the middle of the ride then what will happened, just imagine. Every time your service station takes more then one week to replace the spares.

One thing i couldn't understand that by this time your company already knew that there is a manufacturing defect in BS6 model then why your company is not providing ample spares to all services center, and why your company is not recalling all the BS6 model back to your factory and get replaced by genuine spares.

In my case, this happened second time that service center has to call upon the spares from factory resulting delay in getting back the vehicle in serviceable condition as well as loss of time and money by travelling in public/private transport. I required compensation for that also as and when i receive the vehicle from service station and fulfill my appeal stated in my mail dt.[protected].

An early positive response is awaited.

Regards,
[protected]
second Reminder.

On Wed, Oct 20, 2021 at 6:34 PM JOJAS Engineering Corporation wrote:
Dear Sir/Madam,

Request to update on my appeal and request mail dt. 13 Oct and 16 Oct at earliest as my vehicle is expected to be get ready by tomorrow.

I will take delivery of vehicle only and only after fulfillment of my request and appeal.

Awaiting for your positive response.
[protected]--

First Reply from Royal Enfield.

On Thursday, 14 October, 2021, 09:45:37 am IST, Royal Enfield Support . wrote:

Dear Sir,

We acknowledge your concern regarding the battery drained issue.

Please be rest assured that we shall address your concerns and provide the best possible solution available to resolve your issue at the earliest.

With reference to your concern, we have forwarded the same and the concerned service team will get back to you soon.

We will be in contact with you in the coming days to ensure your concerns are addressed to your satisfaction.

For any further assistance, you may also contact us at [protected] - (Toll-Free).

Regards,

Sumalatha J

Royal Enfield - Customer Support
2nd Reply )

On Thursday, October 21, 2021, 6:19 PM, Royal Enfield Support . wrote:

Dear Sir,

We apologize for the inconvenience caused to you.

We were trying to reach out to you but while speaking to you in the first attempt call was disconnected. We tried to connect with you in the second attempt but were unable to hear your voice.

With reference to your concern regarding the parts quality issue, we were trying to reach out to the concerned team but we were unable to connect with them. Hence, we are escalating your issue again and our concerned team will get back to you at the earliest.

Thank you for your patience and understanding.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, feel free to write to us or contact us at [protected] - (Toll-Free).

Regards,

Jitesh K.

Royal Enfield - Customer Suppor

3rd reply )

On Sunday, 17 October, 2021, 08:22:37 am IST, Royal Enfield Support . wrote:

Dear Sir,

Thank you for your email.

We can certainly understand your concern and regret the inconvenience caused.

We have forwarded your email to our Product Specialist Mr. Arun and requested him to look into your case on priority. Our team will contact you soon regarding your issue.

We appreciate your patience and understanding in this regard.

For further assistance, you can contact us at [protected].

Regards,

Akshay P.

Royal Enfield - Customer Support

4 th reply )

Royal Enfield Support .
To:
JOJAS Engineering Corporation

Fri, 22 Oct at 10:21 am

Dear Sir,

Please accept our sincere apologies for the inconvenience caused.

With reference to your concern regarding the parts quality issue and compensation for traveling via public/private transport due to the motorcycle issue, We completely understand and we sincerely apologize for the same.

However, as per the previous email, we have already escalated your issue again and our concerned team will get back to you at the earliest.

Hence, we request your patience and support.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, you may write to us at [protected]@royalenfield.com or contact us at [protected] - (Toll-Free).

Regards,

Amit S.

Royal Enfield - Customer Support

[protected]--------

Now they have stopped replying to ou reminders even.

Request to resolve the sub standard quality parts issue with Royal Enfield, Channai