| Address: | Prisha Motors, Latur -413512 |
I purchased Royal Enfield Meteor 350 on 6th November from Prisha Motors Latur. It has been more than 45 days and I still haven't received the bike accessories I purchased.
Everytime I call their staff have one or other reason saying it is stuck in Hyderabad.
1. During first service my bike was still showing on dealers name ( this was 20 days after my purchase) as a result online bill wasn't generated and I was forced to wait at service center for almost 3 hrs.
2. More than 45 days and no update on whether accessory (sump guard) I purchased will get delivered or not.
3. I still do not have owners manual.
4. I got ony one helmet while delivery of bike, still waiting for second.
5. Still I haven't received Number plates, for time being I made it customized from local shop.
One more thing to add here is the sales staff of prisha motors -
I heve experienced the most unprofessional and arrogant behavior.
I visited one of the showroom in pune (Platinum Auto) and the kind of treatment I got there was really amazing, I got explanation of features of bike, each and every detail from color options to specs and a test ride too... That's when I decided to buy RE.
Somehow I ended up buying from Latur and the experience was Horrible.
I remember the first time I visited prisha motors, After the visit I felt like if it was really a RE showroom Or not - No any explanation of features, rude and arrogant staff, a total Non professional behavior. I have seen customer shouting at sales manager for forcing them to buy accessories.
When I asked sales person (Mr Kamble) that I am here for enquiry he went like - " Hi aahe classic 350, hi meteor 350 ani he 3 color... Sanga konti pahije " Just ended in less than 10 seconds.
Was rude to me and my father too...
Keeping prisha motors in loop too.
I kept my patience for more than a month now, and I still see this will take more of my time and energy.
Kindly request you to please look into this matter and see if anything can be done from your side.
Regards,
Ramchandra Giri
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