| Address: | Lamba Royal Enfield service center, Subhash Nagar, Delhi |
I would like to lodge a complaint regarding my recent service at lamba Royal Enfield’s service center, Subhash Nagar Delhi .
I had a major issue in my bike continental GT 650, as my third gear was slipping and was not abhe to use my third gear, which was later informed as been broken and need replacement.
I handed over my bike for repair at lamba service center on 27/1/21.
They informed me that it would take time to arrange the parts as they may have to be ordered from the Chennai. It took them 2 week to get the ordered and the parts where delivered on 13th of feb .. and I was informed that It will take 2-3 days more to do the installation and test run (as informed by ms priti Dutta -customer service adviser) .. I called them on 16th and they the service provider Mr Balvinder who is suppose to be my service provider told me in a very rude way that it will take more then a week more and i[censored] want your bike then u can take it from who ever has informed u about it .. so I called priti again and Deepak who is the service manager and they assure me that it would take 1-2 more days ..
Part installation was done on 16th as informed by them and it took them 5 days to test run my bike .. they gave me my bike on 22/2/22 which still had issue .. including the central lock and my blinkers which I got installed from out side were not working .. and when I asked them the reason they proudly quoted, ” we didn’t installed it so we would not fix it” .. I accepted that to but when I took my bike to get it fixed from out side then I got to know that the coupler for my helmet light and boilers have been removed my the service provider ..
I called the service center for the issue and they informed me that the couplers are there at the center and I can get ut collected from here .. they removed parts of my bike without informed me and they refuse to fix it to ..
Today at 6:30 I’m waiting here at the service center from last 1 hour and they are searching for the parts which they informed that they have kept safely .. I want someone responsible to call me and address my issue ..
I have informed the manager of the service center to but no reliable outcome has been provided by these people.
Even the behaviour of mr Balvinder was so rude with things . They even didn’t completely addressed the issues mentioned on there job card .. I had to wait 2 hours more to get them done with the work which was already mentioned on the job card .
Kindly let me know what to do now and who will be responding for my lose because I have to pay 8000-10, 000 for the missing parts in my bike.
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