Royal Enfield — Bike Parts rusting within warranty and company not ready to to replace

Address:

C-36, SIPCOT Housing Colony, Dargah

Name: Arjun S R
Mobile: [protected]
E-mail: arjun.[protected]@gmail.com

I own a GT TWIN 650 & I have been raising this multiple times with the showroom guys that my bike silencer is getting rusted and they keep telling me that spares are not available at the moment. The last time I raised this concern was back in March 2021.

Yesterday I had been to the royal Enfield showroom - Bommasandra motors and I was told that they can paint my chrome parts and give - I am not sure what are they talking about when you are actually supposed to do a chrome plating.

The service Manager today on a call has told me that replacment of parts is not possible at all and they will only paint

I was guaranteed that I would get a replacement for any damaged / rusted parts when I initially payed for the warranty

I am in a stage where I may raise this in the consumer court.

Advise to all the Royal Enfield lovers: If you are looking for good quality parts and customer service then I don't think the latest royal Enfield's would not be an ideal choice

Showroom Details below
Address:
Bommasandra Motors
Plot No 235, 5, Hosur Rd, Bommasandra Industrial Area, Bengaluru, Karnataka 560099

Service Manger: Prashanth Dundayya
Phone: [protected]
Email: [protected]@gmail.com

Service Technician: Suresh
Phone: [protected] / [protected]