Royal Enfield — Booking Delivery issue | |||
Sir/Mam I have booked Online Royal Enfield Meteor Stellar Black model after launch on 12th Nov Initially when I visited the RE Bhojpur Showroom they given expected time for 30days. Even after 30days they extend the date from 30 to 60 days. On contacting RE Customer Care and Support Team they are asking to visit showroom, and on visiting the showroom the dealer not able to confirm the Dilivery date and I got this information from many dealership that they have cleared the booking of Nov month. It's seems support team and dealer are non responsive regarding any query.The RE Support team reply mail looks like cut and paste format for every customer. Meanwhile I have been transferred to another district in same state I asked dealer regarding the Dilivery but they have again responded that we will get back to you as like RE support team. I have also contacted the RE customer care that I want to shift my booking to another dealer as expected by RE Customer Care they also responded that they are not able to this. I want to undestand the RE system of Dilivery of the bike. 1) If they have centralized booking system than they are able to confirm the Dilivery date or RE online booking is only cash counter of the Dealer. 2) Can anyone confirm this that by which date booking RE has given the Dilivery. 3) Except the cut and paste mail RE suport team is able to provide any support or not. Regards, Pankaj singh [protected] Was this information helpful? | |||
Royal Enfield customer support has been notified about the posted complaint. | |||
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