Royal Enfield — Breach of Trust and misdemanour ,engine manufacturing defect

Address:

Mumbai City, Maharashtra

Roshan Teckchandani contact [protected] 11th September, 2015 To, Royal Enfield, Eicher Group India, Subsidiary of Eicher Motors Ltd. Dear sir, Subject: Engine issue in 6 month old Royal Enfield bike This is to bring to your notice the severe disappointment I have received since the purchase of Royal Enfield motorbike, COLOUR: SILVER MODEL: Classic 350. I had purchased said bike on 30th January, 2015 after hearing rave reviews of said model from peers and relatives, with hopes of good after sales service. Within a week o[censored]sage, I heard an unusual noise originating from the engine end of the bike, and proceeded to inform the Service Centre at Ram Motors, Nerul, Navi Mumbai about the same. The service centre officials proceeded to ignore my complain, in turn advising me to ignore the noise and hope that the noise ceases after some time. With my 1st free service coming up, I submitted the bike to the Service Center on 20th February, 2015(Customer Copy of Service sheet attached), informing them of the same. Yet, my complaint wasn't heeded to and the bike was returned to me after its usual service, the noise still emanating from the engine. In another issue, the bike's BATTERY was found DEAD within 4 months of purchase. The noise issue, continued till my 4th free service, with no avail nor any attention paid to the noise originating from the engine. Proceeding which, I mailed a short complaint to your Customer Service, following which I was called upon by Ram Motors(the Service Center). Coinciding with the 4th Free Service, I submitted the bike again to the Service Centre, on advice of the Area Manager. The bike was in possession of said Service Centre for a week, following which when I enquired about the bike and the issue, I was informed and I quote, "that the engine HAD BEEN OPENED and changes made to the CRANKSHAFT BEARING." Another issue springs up at this breach of trust: The engine was opened WITHOUT AVAILING MY CONSENT(the Owner). The question, along with the abovementioned wrongdoing of the service centre officials, is that how can a bike begin displaying engine problems WITHIN a month of purchase? The abovementioned action has resulted in a DECREASED RE-SALE VALUE of my bike A 3 month old bike, had already served me a DEAD BATTERY in a short duration, uncharacteristic of any two wheeler, let alone one AS REPUTED AS A ROYAL ENFIELD. After 6 months of purchase and multiple issues, along with appalling after sales service, a defective piece such as this one should be ENTIRELY REPLACED. I bring this to your notice, dear sirs, for my repeated pleas have not earned me any respite nor attention from your customer service and have SEVERELY dented my confidence in the VINTAGE LUXURY TRUSTED BRAND that was once ROYAL ENFIELD. This experience has left a bitter aftertaste and I say this with anguish, but you have lost a valued customer. Hoping you to do the needful from your end, as is expected from a top official of a reputed multinational like yours. Thanking You, Sincerely, Roshan Teckchandani